Service Desk Specialist with German - - 20477

General Information

Position

Service Desk Specialist with German

Work arrangement

Plný pracovní úvazek

City

Gdaňsk, Katovice, Krakov, Lodž, Poznaň, Řešov, Štětín, Varšava, Vratislav

Country

Polsko

Department

Business Services Center (PL)

Team

CoRe Global Contact Center

Area of interest

IT - Services

Way of work

Hybridní model

Description & Requirements

Who we are looking for

German speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude. Join us if you have:

Previous Customer Service or IT experience;
Good command of MS Office;
Excellent communication skills;
Attention to detail and team-working skills;
Interest into Technology;
Excellent German verbal and written communication skills - minimum C1 level;
Very good English verbal and written communication skills - minimum B2 level.
Ability to work shifts (8-20)

Any specific education is not required – each application will be evaluated individually;

Your future role

Delivering high-quality standard customer service;
Remote support for Deloitte’s employees regarding technical issues;
Contact with clients via incoming phone calls, self-service tickets and chats
Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
Cooperation with IT specialist team to deal with more complex issues;
Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
Take ownership and manage problems to their successful resolutions.

What we offer

Stable job in multinational company based on employment contract;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
Attractive benefits:

Selection process

Apply and shape your future with us!

If your professional profile matches our expectations, the recruitment process will consist of the following stages:

A brief interview with a Recruiter;
Online or in-person interview with Team Members.

You will receive feedback from us regardless of the outcome of the process.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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