Obecné informace

Transition Readiness Lead
Pracovní poměr
Plný pracovní úvazek
Business Services Center (PL)
Global Contact Center - Customer Service
Oblast zájmu
Customer Service
Způsob práce
Hybridní model

Popis a požadavky

Who we are looking for
  • Degree level or qualified by experience
  • Stakeholder management experience, on a local and global level
  • Ability to influence others to gain their support for change
  • Proven understanding of change management processes in a fully change managed environment (ITIL)
  • Ability to manage a team of people of varying abilities and skills
  • Ability to efficiently delegate tasks to appropriate team members
  • Sound understanding of risk identification and mitigation principles
  • Able to work independently without strong guidance or existing processes
  • Hold the ITIL 4 Foundation Certificate
  • Experience working in professional services, retail or telecommunications environments of a similar scale to Deloitte UK in an Infrastructure Services role
  • An understanding of both Waterfall and Agile project delivery
  • A strong “customer service” ethic that puts the customer first
  • Exceptional communication skills, both written and verbal
  • Professional presentation with strong people skills with all levels across the Firm
  • Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders
  • Hands on approach with ability to “juggle” several tasks at once
  • Experience of working to aggressive and changing deadlines
  • A logical and critical thinker with problem solving skills
  • A team player with an ability to work collaboratively and positively motivate self and others
  • Ability to work in virtual teams, often remote from other team members
  • Stakeholder management experience, able to gain credibility with senior staff and the trust of all staff
  • Ability to influence others to gain their support for change

Your future role
Working with a project manager the Transition Readiness (TR) Lead works within a project team ensuring the smooth delivery of the project. TR Leads have a key role interfacing between the project and supporting teams. TR Leads are typically responsible for delivering between 3 and 8 projects concurrently.
TR Leads report to the appropriate Project Manager for operational delivery related matters and will be line managed by the relevant Transition Readiness team manager.

  • Ensure Projects deliver against the minimum requirements set out by the Transition Readiness process with the objective to ensure projects pass smoothly through the Technical Gates and maintain stability when promoted to the live operational environments.
  • Work with the Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that projects meet their requirements.
  • Ensure end-to-end Technical Gate criteria is agreed and evidenced throughout project lifecycle e.g. ensure testing, training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria and other controls
  • Define the end-to-end support model with all key stakeholders across multiple delivery organisations.
  • Ensure any risks to live operational services resulting from project deliveries are captured and mitigated where possible

What we offer
  • Stable job in a multinational company based on an employment contract;
  • Working in a flexible hybrid model - partially from home and the office;
  • Additional 2 paid days off and 2 days for charity activities;
  • Private medical care program, life, and travel insurance;
  • Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
  • Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
  • Friendly organizational culture (integration events, well-being, and diversity & inclusion programs);
  • Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).
Selection process
Apply and create your future with us!
If your resume is of interest to us, the recruitment will consist of several stages:

1. Short online interview with Recruiter.
2. Interviews with members of the team.

You will receive feedback regardless of the process result.
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.


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