General Information

Applications Support Consultant (Javascript) | Consulting
Work arrangement
Enterprise, Technology & Performance
Area of interest
Way of work

Description & Requirements

Who we are looking for
• Bachelor’s Degree in software technologies or related field
• 2+ years’ experience in software development and technical support
• Written and verbal fluency in the English language
• Analytical, debugging, problem-solving and root-cause analysis skills
• General knowledge about DataModels relationships
• Software application architecture (ex. web architecture)
• SOAP and REST services
• Deployment technologies
• Development knowledge: Javascript/JQuery, CSS, HTML and T-SQL
• Incident management platforms (ex. JIRA)
• RAD (rapid application development) platforms knowledge is a plus

Your future role
• Providing software application support (Level 2) under the supervision of the Senior Developer
• Solve technical issues and questions that our customers report to us (communicate directly with them using JIRA)
• Understand the requirements of our customers and conduct internal tests for finding the root cause of an issue
• Fixing the issue using: Javascript/JQuery, CSS, HTML and T-SQL
• Consulting with the software development team to improve application performance
• Managing code migration across environments to ensure continued and synchronized functionality
• Keeping a record of configuration changes and scheduling application patch deployment
• Maintaining and updating support technical documents and procedures
• Keeping customers/partners happy with prompt responses and excellent communication
• Collaborate and work closely with the development team to solve issues in a timely manner
• Reporting product issues to product team (Level 3 support)