General Information

Position
Customer Service Specialist with German
Work arrangement
Full-time
City
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw
Country
Poland
Department
Business Services Center
Team
Global Business Services
Area of interest
IT - Services
Way of work
Remote

Description & Requirements

Who we are looking for

German speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude. Join us if you have:

  • Very good German verbal and written communication skills;
  • Good English verbal and written communication skills;
  • Any specific education is not required – each application will be evaluated individually;
  • Good command of MS Office; 
  • Excellent communication skills;
  • Attention to detail and team-working skills;
  • Interest into Technology;
  • Previous Customer Service or IT experience.

Your future role

  • Delivering high quality standard customer service;
  • Remote support for Deloitte’s employees regarding technical issues;
  • Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
  • Cooperation with IT specialist team to deal with more complex issues;
  • Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
  • Grow and developing yourself – through the creation of individual developmental plans and with support of peers;
  • Take ownership and manage problems to their successful resolutions.

What we offer

  • Stable employment based on a contract of employment;
  • Hybrid model combining remote and office work;
  • Training program that will introduce you to your new role;
  • Buddy program - support of an experienced Team Member through first months of your employment;
  • A great place to build a professional career;
  • Internal trainings selected for soft and technical skills improvement;
  • Access to the newest online learnings (Udemy for Business, Linkedin Learning, getAbstract, Culture Navigator);
  • Attractive benefits package (including private medical care, life insurance, Multisport card, MyBenefit platform, travel insurance);
  • International working environment;
  • Being a member of the team that values good atmosphere.

Selection process

🛋️ Take part in our selection process right from the convenience of your home.

💻 In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.