General Information

Position
HRSD Consultant - Service Now
Work arrangement
Full-time
City
Belgrade
Country
Serbia
Department
Enabling Services
Team
Information Technology
Area of interest
IT - Development, IT - Services
Way of work
Hybrid

Description & Requirements

Who we are looking for

We are looking for someone who:

  • has at least 2 years of experience in configuring and customizing ServiceNow applications.
  • has at least 1 year of experience in development of JavaScript applications.
  • is a Certified Implementation Specialist – HR Service Delivery
  • knows of ServiceNow architecture, development, and delivery processes (NowCreate)
  • worked in agile development environment (knowing ServiceNow agile tools is a plus)
  • communicates fluently in English.
  • know ITIL Foundation concepts used in IT Service Management.

Nice to have qualities:

  • Knowledge of enterprise HR IT applications
  • Other Implementation Specialist certificates (e.g., ITSM, Legal, ITOM)
  • ITIL Foundation Certification
  • Experience in creating technical design documentation.
  • ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub)
  • Knowledge of Network and Systems Administration fundamental concepts (CCNA or MCSA level)

Your future role

In your future role you will:

  • Design, develop and configure existing and new features according to given requirements.
  • Provide expertise and technical support to application product owners.
  • Optimize and automate existing processes.
  • Support daily administration of the ServiceNow environment and associated applications.
  • Analyse client requirements and deliver solutions adhering to platform best-practices.
  • Create and maintain documentation such as design specifications, process diagrams and instructional documents for the ServiceNow environment and applications.
  • Drive the continuous improvement of service based on end-user feedback.
  • Learn and grow as a consultant by extending your ServiceNow certificate portfolio.
What we offer
  • Comprehensive Health Insurance for inpatient and outpatient treatment,
  • International Travel Insurance for travel insurance during business and private trips abroad,
  • Employee Assistance Program (EAP) for phone consultations, covering legal, financial, and mental health advice to support you whenever needed,
  • Unrestricted access to LinkedIn Learning and Udemy courses as well as diverse training and development prospects,
  • Baby Bonus and Compassionate Support Benefit,
  • Up to 10 days of study leave per year for exam preparation, exam taking, and obtaining professional licenses,
  • Flexible working model (3 days from the office + 2 days working from home),
  • Access to the benefits platform that allows you to independently choose the benefits you want (wellness & spa, tourism, sports, culture, entertainment, interior design, furniture, technology, clothing, restaurants, etc.),
  • Celebration of important dates, such as Appreciation Day, employee birthdays, and New Year's, with gifts and celebrations
  • Possibility to get additional extraordinary Bonuses such as Referral Bonus, Sales & Cross – Sales Bonus, Bonuses for obtaining a professional license, awards for the best employees,
  • Extensive experience from working across multiple offices, including locations in Belgrade, Sarajevo, Zagreb, Ljubljana, Montenegro, Skopje, Tirana, Pristina, Sofia.
Selection process
We kindly ask you to upload your CV in English.
Only shortlisted candidates will be contacted for the interviewing process.

In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person.
About Deloitte

Deloitte provides audit, consulting, tax, legal and financial advisory services to public and private clients spanning multiple industries. In 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate.

More than 240,000 Deloitte's professionals are dedicated to strengthening corporate responsibility, diversity, building public trust, and making a positive impact in their communities.

Deloitte in Central Europe spans 18 countries and operates as one cohesive entity with almost 6,000 people. Our integration allows us to coordinate regionally and deliver locally, adding value to our services and allowing them to be performed in the most efficient manner. We have experience in providing cross-business and cross-industry services to different types of clients including major local and international companies.

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