General Information

IT Service Management Consultant / Senior Consultant for ServiceNow Team
Work arrangement
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw
Enterprise, Technology & Performance
Way of work

Description & Requirements

Who we are looking for

Are you an IT Service Management professional who took part in design and implementation of IT Service Management or Service Integration processes on market leaders’ ITSM tool sets? Do you have the process owner or business analyst experience? Would you like to have a real impact on end-to-end IT Service solutioning and implementation, beginning from customer engagement, pre-sales and sales activities through design of ITSM process and tooling platform till successful transition to client operations?

If you think you are ready to take your career to the next level and do not want to limit your experience to only one stage of IT Service lifecycle

 – this is the time to join Deloitte ServiceNow team!

IT Service Management Consultant

 work from one of Deloitte offices in Poland or remote (what you prefer)

Kraków / Warszawa / Wrocław / Katowice / Gdańsk / Poznań / Szczecin / Rzeszów

Role requirements:

  • have participated in service transitions or assumed process ownership role around core ITIL processes, Service Level Mgmt., Service Asset and Configuration Mgmt.
  • worked on IT Service transformation or implementation projects and initiatives as a functional lead, business analyst or technical consultant or
  • have hands-on working experience in one or more ServiceNow products and can define requirements for platform functionalities to support ITSM and business processes
  • dynamic and goal-oriented person who wants to accelerate his/her career in the area of IT Service Mgmt. and ServiceNow technology
  • familiar with Agile methodology
  • experienced in stakeholder management and workshop facilitation
  • have good presentation and excellent communication skills
  • ITIL certified – Foundation level at minimum
  • ServiceNow certification would be an advantage
  • English: advanced level, both written and spoken

Youtube Video