General Information

IT Service Manager
Work arrangement
Business Services Center (PL)
Information Technology
Area of interest
IT - Services
Way of work

Description & Requirements

Who we are looking for
  • Proven working experience in customer relationship management within a large organization;
  • Excellent leadership, communication, sales, and customer service skills;
  • Experience in working with various stakeholders to reach the common goal;
  • Ability to communicate and build relationships within and outside department;
  • Experience in service pricing and business case development;
  • Working knowledge of effective vendor and process management;
  • Understanding or/and experience in IT management would be a good asset;
  • Previous business development and management experience may be advantageous;
  • Strong creative thinking and problem-solving skills;
  • Advanced written and verbal communication skills in English.

Your future role
  • Supervise the operational status of assigned services and enhance their delivery. Manages activities, processes and suppliers to achieve the required service quality;
  • Support process owners, business representatives and IT Business Partners with resolution of incidents and service changes;
  • Participate on developing the service strategy for one or more services within the IT team;
  • Create and maintain an annual strategy to develop and enhance the assigned services;
  • Conduct regular service review meetings with business representatives and IT Business partners;
  • Be a single point of contact for demand planning and demand management conversations with service owners;
  • Act as an interface between Product owners, IT Business partners and IT Operations teams;
  • Review business requests for service enhancements and undertakes cost evaluation, standards reviews, and prioritization;
  • Contribute service descriptions and service-level agreements (SLAs) for specific services to the service catalog.
What we offer
  • Stable employment based on a contract of employment;
  • Hybrid model combining remote and office work;
  • Training program that will introduce you to your new role;
  • Buddy program - support of an experienced Team Member through first months of your employment;
  • A great place to build a professional career;
  • Internal trainings selected for soft and technical skills improvement;
  • Access to the newest online learnings (Udemy for Business, Linkedin Learning, getAbstract, Culture Navigator);
  • Attractive benefits package;
  • International working environment;
  • Being a member of the team that values good atmosphere.

About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.
About the team

The service manager is responsible for developing and delivering one or more services within the Regional Information Technology team. The role is accountable for designing, building, pricing, and enhancing the service, as well as service delivery. The role also works with business unit within Deloitte Central Europe to understand the business outcomes of the service, and with IT architects, IT operations teams and external service providers to understand the underlying technologies. The service manager tracks service KPIs to drive ongoing improvements in service delivery performance.