General Information

Position
Intelligent Automation Developer - Conversational AI Designer
Work arrangement
Full-time
City
Sofia
Country
Bulgaria
Department
Consulting
Team
Strategy, Analytics and M&A
Area of interest
Consulting
Way of work
Hybrid

Description & Requirements

Who we are looking for
✔ Do you have previous experience with Python or Node.js?
✔ Are you interested in low-code and creating AI conversation trees or digital Contact Center flows?
✔ Do you want to develop your skills and be part of international projects for global brands? 🌍

We are looking for an experienced professional who will deliver multi-channel AI virtual agents, design dialogue flows as a Conversational AI Designer or you will be part of projects implementing Cloud Contact Center solutions supported by AI as an Amazon Connect Developer. 

What is your preference?

Join our international AI & Data team of professionals and recognized experts in the latest AI & Data technologies and make your skills and career shine 🚀
As an Intelligent Automation Developer - Conversational AI Designer, you’ll master several low-code platforms (like Cognigy, Kore.AI or Vocalls) to customize conversation templates, and setup Generative AI components. You’ll gain proficiency in managing contact flows, queues, routing profiles, and other essential Amazon Connect components, its integration to telephony technologies and other Amazon services.
 🚀



🎯 What we expect from you:
  • 2+ years of programming experience with JavaScript (and HTML/CSS) or Node.js
  • Interest in low-code platforms and passion for new AI technologies (e.g. Amazon Connect) 
  • Proactive personality with an analytical mindset and strong communication skills
  • Understanding of programming concepts and conversational design 
  • Previous Shared Service Center experience is an advantage (understanding the flow) 
  • English - written and spoken (German is an advantage)
  • Bulgarian residency / EU passport - you may have business trips within the EU

Your future role

  • International projects for global companies - the chance to meet different industries and learn the latest business automation technologies 
  • You will create digital Contact Center flows using Amazon Connect, use automation low-code tools and Python / Node.js to code the solution, and then test the final solution
  • You can also integrate the solution with other AWS components and telephony technologies: S3, DynamoDB, Lambda, QuickSight, CloudFormation
  • You can create AI conversational trees, use automation low-code tools (Cognigy, Kore.AI or Vocalls) and Javascript to code the solution, and then test the final solution
  • You will also analyze existing designs, identify broken processes, find fixes, present solutions and support junior colleagues.
  • Learn from acknowledged experts in the national and international intelligent automation community
  • Be part of an open minded, regional, creative and reliable data team where knowledge is a team value
  • Career and professional development through various trainings and certifications




What we offer
What sets us apart is our commitment to giving you access to a wide range of cutting-edge AI solutions.
This means you'll have the freedom to explore and use the best tools and techniques available, ensuring that every problem is approached with innovation and creativity.

  • Various career development possibilities in business automation, management, architecture and subject matter expert areas and opportunity to get certified in specified data areas
  • International projects for leading global companies
  • A welcoming team of recognised experts in the national and international business automation community
  • We work in a hybrid way, with a few days in the Sofia office a week
  • 2 additional wellness days
  • And other benefits such as: regular team building events, meal vouchers, healthcare plan and health insurance (mixed package), travel insurance, etc.

👉 If you are ready to be part of impactful projects, and change the way businesses communicate with their clients, then join us on this journey.
Get ready to make an unforgettable impact and shape the way businesses utilize AI! 🌟

Selection process
Apply and create your future with us!

1. Phone interview with HR (15 min)
2. Business Interview (60 min, online via MS Teams)
3. Interview if needed (30 min, online)
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

#LI-ZP1

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