General Information

Position
Junior ServiceNow Developer | Business Delivery Solutions
Work arrangement
Full-time
City
Tirana
Country
Albania
Department
Consulting
Team
Enterprise, Technology & Performance
Area of interest
IT - Services
Way of work
Hybrid

Description & Requirements

Who we are looking for

Join our team and become part of a forward-thinking company dedicated to pushing the boundaries of IT support and customer service. 
You will have the opportunity to work with cutting-edge technologies, collaborate with international clients, and grow both personally and professionally in a supportive and dynamic environment. 


Qualifications and Skills:

  • Proven experience in a technical support or service delivery role
  • Demonstrated experience with at least two programming languages (JavaScript, C#, Java or others)
  • Proven experience and understanding of ITSM and GRC
  • Thorough understanding of ITIL and Agile methodologies
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users
  • Fluent German or English on min. B2 level – both, written and spoken
  • Customer-oriented mindset with a focus on delivering high-quality service and resolving issues efficiently
  • Focus is on streamlining operations to improve speed or efficiency or provide a better experience for the user or customer

Your future role

  • Ensure incidents and requests are accurately categorized, prioritized, logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s, provision of timely communications and maintenance of ownership until closure
  • Provide 1st or 2nd level of technical support via phone, email, and ticketing system
  • Document troubleshooting steps and resolutions accurately within the ticketing system
  • Maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, tech notes, testing, etc.Participates in assigned projects
  • Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, EM, Knowledge, Demand, and Release Management modules within the ServiceNow platform and integrations with external systems for the organizational growth
  • Collaboration with various teams & stakeholders to continuously improve support processes and customer satisfaction


What we offer

  • Opportunity for professional development through training and certifications
  • Exposure to advanced IT technologies and tools, including automation and AI-driven solutions
  • Competitive compensation package with benefits, including healthcare and wellness programs
  • Flexible work arrangements, including remote and hybrid options
  • Dynamic and inclusive company culture that values teamwork, innovation, and employee well-being

You will work locally with like-minded consultant supported by professionals across Central Europe to create one of the best ServiceNow teams in Europe.  

The role of ServiceNow Service Delivery Consultant can serve as a steppingstone to more advanced positions within our support team or broader IT operations. With demonstrated skills and expertise, potential career paths include Service Delivery Consultant, Senior SD Consultant, IT Operations Analyst or Service Delivery Manager. 

Selection process

  • 15 min HR phone interview in English
  • Online Test Assessment
  • 45 min Technical online interview via Teams in English
  • Final Decision
About Deloitte

Deloitte is a leading global provider of IT solutions, specializing in delivering exceptional technical support and innovative services to our customers. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and inclusive work environment. 

#LI-EJ1




https://www.facebook.com/DeloitteAlbaniaKosova  https://www.instagram.com/deloittealbaniakosovo/  https://www.linkedin.com/company/deloitte  https://www.youtube.com/@deloittecesouth9956

< Back to search jobs