Junior ServiceNow Security Operation Business Analyst | Albania - - 14970

General Information

Position

Junior ServiceNow Security Operation Business Analyst | Albania

Work arrangement

Full-time

City

Tirana

Country

Albania

Department

Risk Advisory

Team

Cyber

Area of interest

Cyber

Way of work

Hybrid

Description & Requirements

Who we are looking for

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Proven experience as a Business Analyst, preferably in IT Security or with the ServiceNow platform.
Understanding of cybersecurity principles and frameworks.
Experience with ServiceNow SecOps modules, including Security Incident Response, Vulnerability Response, and Threat Intelligence - preferred
Excellent analytical, problem-solving, and communication skills.
Ability to work collaboratively in a cross-functional team environment.
Certifications in ServiceNow, ITIL, or related fields are a plus.

Skills:

Knowledge of security frameworks (e.g., NIST, ISO, CIS).
Strong business process modeling and requirements documentation skills.
Experience with data analysis and reporting tools.
Effective communication and stakeholder management abilities.
Proficiency in ServiceNow platform, especially SecOps modules – nice to have.

Work Environment:

The role may involve remote work, on-site presence, or a hybrid model, depending on the organization's policies and requirements. Occasional travel may be required for training, workshops, or collaboration with other teams.

Your future role

1. Requirement Gathering and Analysis:

Collaborate with stakeholders, including security teams, IT, and business units, to gather and document requirements for security operations.
Analyze business processes and workflows to identify areas for improvement or automation within the ServiceNow platform.

2. Solution Design and Implementation:

Design and document solutions leveraging ServiceNow SecOps modules (e.g., Security Incident Response, Vulnerability Response, Threat Intelligence).
Collaborate with developers and administrators to implement and configure ServiceNow solutions that meet business requirements.
Ensure that the implemented solutions adhere to industry best practices and organizational standards.

3. Testing and Validation:

Develop and execute test plans to validate the functionality of ServiceNow configurations and customizations.
Identify and document defects, work with development teams to resolve issues, and verify fixes.

4. User Training and Support:

Develop user training materials and conduct training sessions for end-users and stakeholders.
Provide ongoing support and guidance to users, helping them navigate and utilize the ServiceNow SecOps features effectively.

5. Continuous Improvement:

Monitor and evaluate the effectiveness of implemented solutions and identify opportunities for continuous improvement.
Stay updated on the latest trends and developments in cybersecurity and ServiceNow technologies, recommending enhancements and upgrades.

6. Documentation and Reporting:

Create and maintain detailed documentation for business processes, configurations, customizations, and workflows.
Generate reports and dashboards to provide visibility into security operations metrics and performance.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

About the team

The Junior ServiceNow Security Operation (SecOps) Business Analyst is responsible for analyzing, defining, and implementing security-related business processes and workflows within the ServiceNow platform in collaboration with ServiceNow Architects and Developer. This role requires an understanding of cybersecurity principles, ServiceNow capabilities, and the ability to align security operations with business objectives. The Business Analyst will work closely with stakeholders to gather requirements, design solutions, and ensure successful implementation and continuous improvement of the SecOps modules.

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