General Information

Position
Manager – Consulting – Customer Strategy
Work arrangement
Full-time
City
Budapest
Country
Hungary
Department
Consulting
Team
Deloitte Digital
Area of interest
Consulting, Customer Experience & User Experience, Customer Service, Project & Programme Management
Way of work
Hybrid

Description & Requirements

Who we are looking for
  • Degree in Economics/Business
  • At least 5 years of work experience in management consulting or corporate/commercial/digital strategy or customer experience role
  • Experience in managing small or medium-sized projects or project streams
  • At least 2 years of experience in leading small teams and/or coaching junior colleagues’ development
  • Excellent Excel and PowerPoint skills
  • Outstanding problem solving, analytical, communication and presentation skills
  • Strong drive, focus on continuous personal development and always looking for opportunities to make maximum impact
  • Proficiency in English and in Hungarian

It is an advantage if you have:
  • Proficiency in German
  • International work experience
  • Experience in the financial sector (banks, insurers, payments)
  • Project management certifications
  • Experience with both waterfall and agile methodologies
  • Experience with customer-centric methodologies (e.g. service design)
Your future role
  • Independently manage small or medium-sized projects, work streams and teams
  • Lead a team of consultants to ensure project delivery
  • Contribute to the development of deliverables to clients, ensure high-quality deliverables by providing quality assurance daily
  • Contribute to engagement planning and ensure that deliverables meet contract and work plans
  • Report project progress to senior management level
  • Manage client communication, act as a primary point of contact with clients
  • Coach junior colleagues in their development
  • Help to develop our business through proactively identifying client needs, facilitating discussions and sales processes
What we offer
  • You will be provided with the opportunity to combine your experience and interest with our methodologies and knowledge
  • You will work across a wide variety of topics and domains while helping our while helping our clients in understanding emerging shifts in the market, developing their customer and commercial strategy and enabling their strategic and commercial transformation
  • You will work on strategically important and challenging projects and will get your own responsibilities within large customer strategy and transformation engagements
  • We support you with tailored professional and personal development: transparent performance-based career paths, mentoring from our experts and professional training programs are also provided
  • You will be part of our regional Customer Strategy team and have the opportunity to collaborate with and learn from our experts in the region

What we offer besides professional and personal development:
  • Attractive and competitive salary including a wide range of fringe benefits
  • Attractive and modern working environment with great location in the heart of Budapest
  • We work hybrid: we combine working at the office and at home (and occasionally also at the client)
About Deloitte
Deloitte is one of the world’s largest professional services organizations offering a wide range of world-class consulting, tax, legal, audit and financial advisory services. 
About the team
Help prominent clients drive their customer-focused strategic growth and innovation strategies with us at Deloitte.

You will be part of our Customer Strategy team that is part of Deloitte Digital. At Customer Strategy, we discover and design customer transformation strategies and innovation portfolios. Our clients are often in Hungary or in Central Europe. You will also be part of our Central Europe Customer Strategy Talent Group and collaborate with our colleagues regionally. 
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