General Information

Operations Manager | European Regional Delivery Center (ERDC)
Work arrangement
Core Business Operations
Area of interest
Way of work

Description & Requirements

Who we are looking for

·       University degree in any discipline 

·       Strong Consulting and Project Management experience required

·       Excellent PMO/Project Management skills required

·       Excellent communications and English language fluency required.

·       Strong experience of team leadership required

·       Strong Microsoft Office (Excel, PowerPoint and Outlook) proficiency 

·       Highest standards of accuracy and precision, highly organized 

Your future role


NSE QRM (Quality and Risk Management) and Delivery Excellence plays an important function within Deloitte’s Consulting practice. It works to support new client opportunities through the pursuit phase, as well as existing engagements through the delivery phase. NSE QRM works in co-ordination with country-QRM teams to support cross-border opportunities and engagements.

This diverse and varied role provides an excellent opportunity to play a critical role within Deloitte Quality and Risk in Europe. It offers excellent insight into the breadth and scale of Deloitte Consulting’s operations in the region, exposure to senior leadership in multiple countries, the ability to develop a network of colleagues across multiple geographies, and plays a pivotal role in shaping Deloitte Consulting’s success and evolution in NSE (North-South Europe). The role also offers excellent managerial opportunities in overseeing the day-to-day activities of the operations team, providing them direction, and performance management and development.   

·       Leads and provides strategic direction to the NSE QRM/Delivery Excellence (DE) Operations Team

·       Oversees delivery of the scope of work for the team and day-to-day management

·       Responsible for performance management and career development of the NSE QRM/DE operations team members

·       Attends all relevant and necessary NSE QRM/DE leadership forums and represents the Operations Team

·       Functions as the go-to person for NSE QRM/DE operations, fielding queries to the team

·       Liaises with colleagues across both the NSE and Global QRM stakeholder network

·       Sets up and establishes the core processes:

·       Directly manages, and works with, the Quality and Risk specialist role to deliver these processes for qualifying opportunities and engagements

·       Attends relevant meetings (e.g. DRBs, SRBs) and may capture key minutes, outputs and decisions for major cross-border opportunities

·       Works with local method & tools deployment leads and senior method coaches to improve methods and tools adoption and capabilities throughout the deal lifecycle.

·       Develops close familiarity and oversight with the NSE Consulting portfolio reporting

·       Provides oversight and direction to the Knowledge Management and Communications specialist role, including: Reviewing and providing direction for the Communications Plan in co-ordination with the NSE QRM Chief of Staff, Methods and Tools Lead and Culture and Talent Lead

What we offer
  • Free drinks in the office
  • Work for well-known brands
  • Constant growth and development
  • Home office
  • High-profile projects
  • Friendly coworkers
  • Language courses
  • Networking
  • International travel insurance
  • Multiple geographies and clients
  • Travel Insurance
  • Personal development trainings
  • Wellbeing initiatives
  • Incentive and bonus system
  • Team spirit
  • Leaders supporting career development 
  • Social and relax room in office
  • Challenging tasks
  • Sick Days (2 days)
  • Voluntary activities
  • Working across multiple geographies and clients
  • Access to new technologies
  • Flexible working hours
  • Local and international career opportunities
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.
About the team

Our Consulting practice has a strong reputation and track record in helping clients solve complex business problems, differentiated by our ability to execute on the advice we provide. Thanks to a strong regional presence and our multi-disciplinary competencies, we are ideally placed to meet the requirements of a whole range of companies. 

Our services are delivered by exceptional consulting professionals who are encouraged to share knowledge and insights. We have strong values that recognize diversity, collaboration and the growth of the individual.