General Information

Operations Specialist (KM & Communication) | European Regional Delivery Center (ERDC)
Work arrangement
Core Business Operations
Area of interest
Way of work

Description & Requirements

Who we are looking for

·       University degree in any discipline 

·       Strong PMO/Project Management skills preferred

·       Excellent communications and English language fluency required

·       Experience within a Communications role preferred, but not essential

·       Must be able to work independently as well as within a team

·       Excellent Microsoft Office (Excel, PowerPoint and Word) proficiency 

·       Highest standards of accuracy and precision

·       Excellent organisational ability and the ability to manage own workload are required

Your future role


NSE QRM (Quality and Risk Management) and Delivery Excellence plays an important function within Deloitte’s Consulting practice. Methods and Tools (M&T) is integral to the success of Deloitte Consulting projects. This role works to document best practice examples from across Deloitte engagements and promote best practice across NSE (North-South Europe).

This diverse role provides excellent insight into priority Deloitte projects, best practice ways-of-working and an ability to develop a strong network across multiple Deloitte practices in Europe. It provides a great opportunity to shape the evolution of the Consulting practice in NSE, while working with multiple geographies and teams. The two elements of the role, spanning Knowledge Management and also Communications provides an interesting and varied set of activities.

·       Collects and curates examples of good practice deliverables, project quals and lessons learned from relevant Deloitte Consulting opportunities and engagements

·       Proactively promotes lessons learned across NSE stakeholders

·       Acts as a go-to person for Knowledge Management (KM) in NSE, fielding requirements for best practice templates, quals and learning material

·       Participates in learning sessions, where required, for NSE project teams and stakeholders

·       Liaises with Deloitte Global Knowledge Management colleagues as well as country/geography teams

·       Creates communications plan for promoting QRM/Delivery Excellence and Methods and Tools best practice

·       Creates communications materials and regularly distributes these to the stakeholder network in accordance with the communications plan

·       Creates presentation materials to promote best practice and create awareness of lessons learned from key engagements. Presents on relevant learning initiatives and meeting forums

·       Creates and preserves a collection of best practice examples, as well as communications for future reference and use

·       Works closely with the NSE QRM Talent & Culture Lead to promote QRM culture across NSE through crafting and distributing communications across the stakeholder network

What we offer
  • Free drinks in the office
  • Work for well-known brands
  • Constant growth and development
  • Home office
  • High-profile projects
  • Friendly coworkers
  • Language courses
  • Networking
  • International travel insurance
  • Multiple geographies and clients
  • Travel Insurance
  • Personal development trainings
  • Wellbeing initiatives
  • Incentive and bonus system
  • Team spirit
  • Leaders supporting career development 
  • Social and relax room in office
  • Challenging tasks
  • Sick Days (2 days)
  • Voluntary activities
  • Working across multiple geographies and clients
  • Access to new technologies
  • Flexible working hours
  • Local and international career opportunities
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.
About the team

Our Consulting practice has a strong reputation and track record in helping clients solve complex business problems, differentiated by our ability to execute on the advice we provide. Thanks to a strong regional presence and our multi-disciplinary competencies, we are ideally placed to meet the requirements of a whole range of companies. 

Our services are delivered by exceptional consulting professionals who are encouraged to share knowledge and insights. We have strong values that recognize diversity, collaboration and the growth of the individual.