General Information

Position
Process Design Specialist | Deloitte Technology Delivery Center
Work arrangement
Full-time
City
Bucharest, Iasi
Country
Romania
Department
Deloitte Technology Delivery Center (RO)
Team
Core Business Operations
Area of interest
Consulting, Customer Experience & User Experience, Design / Graphics / Content Creation, Digital, IT - Development, IT - Services
Way of work
Hybrid

Description & Requirements

Who we are looking for
  • Have at least 2+ years working in a similar role;
  • Have Business knowledge of the Financial Services industry, particularly in Insurance/Banking field;
  • Have knowledge and experience of process methodologies, including Lean Six Sigma;
  • Analyze and document the client’s current state process designs by using business process management techniques (e.g. BPMN, RACI, SIPOC, VSM, etc.);
  • Identify and document any pain points/quality issues/inefficiencies/non-value-adding activities leading to poor performance;
  • Define the process efficiency metrics (KPIs) and the appropriate SLAs;
  • Generate business and technical requirement documents for key process improvement projects;
  • Initiate various short-, medium- and long-term process improvement projects, and provide guidance until their completion;
  • Deliver key messages with clarity, confidence, and poise to inspire confidence in clients;
  • Apply a global and diverse perspective to problem solving.
  • Understand how business functions operate and how financial services trends impact a client’s business;
  • Communicate project expectations and results to all stakeholders in a timely and clear form;
  • Certifications or licenses degrees related to: Business Administration, Process Reengineering, Quality Management would be an advantage. 
Your future role
In a highly collaborative client-facing role, you get to shape the future here. Identifying ideas to innovate, taking concepts to (user) stories to execution, our Analysts, work across the full software development lifecycle hand in hand with client and technical development team. We provide the opportunity to partner with iconic brands leading work streams to solve some of the most exciting problems for our clients.  

What we offer
  • Fast-paced working environment within geographically distributed teams;
  • Greenfield projects! Opportunity to contribute to large transformation and digitalization programs;
  • Exposure to wide variety of cutting-edge technologies and frameworks;
  • Gaining experience of working on or delivering transformation in process re-engineering or cost reduction projects;
  • Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your soft skills.

About Deloitte

Deloitte Technology Delivery Center provides IT technology services to Deloitte Member Firm clients across Europe, the US, the Middle East and Africa. We are part of a strongly integrated global network of Deloitte Delivery Centers. Our methods, breadth and depth in capabilities, and experienced teams uniquely position us to deliver solutions, services and projects that traditionally would have been completed onshore.

We have expertise in multiple capabilities across Business Operations (Systems Delivery & Modernization, Cloud & Engineering, Operations Transformation​), Customer & Marketing (Marketing & Commerce, Digital Customer, Digital Foundry & Operations​), Enterprise Tech & Performance (SAP, ServiceNow, Anaplan​), Human Capital (HR Transformation, Organizational Transformation), and Strategy, Analytics and M&A (Data Modernization & Analytics, AI Insights and Engagement).

About the team
We’re a people-first business, impacting society through cutting-edge technology. All of this, while having fun and learning. Here you will find a team of enthusiasts made of a bunch of easy-going people, providing a safe space to express your opinions, to share your passions, and to manifest your geek sense of humor.   
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