General Information

Product Support Lead
Work arrangement
Tax & Legal Delivery Center (RO)
Business Tax Delivery Center
Area of interest
Project & Programme Management
Way of work

Description & Requirements

Who we are looking for

You will have extensive experience of working in an IT Support role using English as the main language for communication. You will also have experience in a managerial position, leading other team members. You work in an independent, structured manner and have attention to detail. At the same time, you understand the importance of being flexible with the primary focus on delivering in a timely manner despite short deadlines. Being service-minded is core to how you approach things, and you understand the importance of delivering high quality support to your customers.

  • Bachelor’s degree within a relevant field;
  • Extensive experience of working within a similar role;
  • Experience of leading other team members;
  • Strong communication skills;
  • Fluent business English, both written and spoken;
  • Highly skilled within the Microsoft Office suite, including Outlook, PowerPoint, and Excel.

Your future role

You will be leading a group of Platform Specialists that support North-South Europe geographies with configuration and set up activities. To some extent the team also supports other functions within the Center of Excellence, e.g. Deployment and Testing. Accordingly, you will collaborate with other Managers when it comes to e.g. planning efforts and allocation of resources.

Your primary focus will be to manage the day-to-day activities of the Platform Specialist team and you will be responsible for the timely delivery of support services requested linked to the configuration and set up of Intela. That includes performing quality reviews and ensuring that the processes that are used are continuously improved.

  • Focus on delivering a high-quality customer experience;
  • Build a deep knowledge about Intela and especially to the extent it concerns how the platform should be set up and can be configured;
  • Build knowledge about Tax & Legal;
  • Build knowledge about the Intela Deployment Process;
  • Lead and monitor the configuration (“Quick Start”) and set up process for NSE, including first time deployments and regular maintenance;
  • Lead the Platform Specialist Team;
  • Collaborate with other senior team members in efforts that refer to allocation of available resources;
  • Be responsible for the onboarding of new Platform Specialists.

About Deloitte
Deloitte is a world leading professional services firm, providing accounting and auditing services, management consulting and legal and tax advice. Our offices offer services to multinational and large organizations, public institutions and numerous small, fast-growing companies. Thanks to a strong regional presence and our multi-disciplinary approach, we are ideally placed to meet the requirements of a wide range of clients.

The TLDC (Tax & Legal Delivery Centre) Romania is one of Deloitte’s Regional Delivery Centers across the world. It represents a powerful driver of transformation, generating process change and increasing efficiency across the practice. We believe that being transformational is a journey, not a destination. We address current needs with innovative, timely solutions. We are reimagining operating models to be able of doing more with less and using the latest technologies to automate processes and increase speed, efficiency, and accuracy.
About the team
You will be part of the North-South Europe Intela Center of Excellence with a very important mission: to ensure an optimized implementation and adoption of Intela within the Deloitte North South Europe region. Intela is Tax & Legal’s new global digital platform and one of the outcomes of Project Delphi, a global transformation programme reinventing how Tax & Legal will operate now and in the future. Intela includes possibilities to change how we communicate with our clients, and how we perform our tax analysis. This while allowing us to create and track various workflows in a standardized and transparent manner. We are only in the beginning of this never-ending transformation journey, and we would love for you to onboard and add to our success.