General Information

SAP C4C Sales & Service Cloud Lead Functional Consultant | European Regional Delivery Center (ERDC)
Work arrangement
European Regional Delivery Center (RO)
Enterprise, Technology & Performance
Area of interest
Cloud, Consulting
Way of work

Description & Requirements

Who we are looking for
Level Senior or Manager
Very good knowledge of SAP C4C Solution in Sales and Service Cloud
At least three end-to-end C4C implementation project experience
Experience in Client facing and giving presentations

Your future role
Lead the project team
Implement SAP Sales Cloud, SAP Service Cloud
Update your knowledge with every new application release
Learn new Customer Experience technologies 
Integrate C4C with SAP/non-SAP applications
Act as SME for your solution
Gather technical & business requirements and analyze end-user needs
Cross-functional integration skills with SAP Sales and Distribution
Configuration and documentation of new processes/functionalities 
Support the development and executing the unit testing, integration and regression testing
Write functional specifications for custom developments (RICEFW)
Work closely with business partners to facilitate solution design and development
Develop and administer user support documentation. Provide training and support to end users
Work with onsite/offshore teams
Work on collaborative Scrum/Agile Environment

What we offer
Top CX professional teammates
Fast-paced working environment within geographically-distributed teams.
Exposure to wide variety of cutting-edge technologies.
Young and dynamic environment with a positive and supportive culture
Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your soft-skills.

About Deloitte
Deloitte ERDC provides IT services to member firm clients across Europe, the Middle East and Africa. We are part of a strongly integrated global network of Deloitte Delivery Centers. Our methods, breadth and depth in capabilities, and experienced teams uniquely position us to deliver solutions that traditionally would not have been candidates for nearshoring. Our capabilities span several domains and technologies from Data, Analytics, BigData, to Enterprise Technology – SAP, CRM - Salesforce, e-Commerce - Hybris, Human Capital – SuccessFactors & Workday to System Integration and Engineering in Java, Mobile, DevOps, Front-End.
About the team
A key part of our business is delivering business transformation through SAP enablement. We deliver a variety of engagements ranging from high value strategic advice and assurance to full scale implementations. We support our clients to deliver new business models, improve business performance and launch new markets and services through effective business application selection, design and implementation. Deloitte has long-standing relationship with SAP and has received multiple partner awards in recognition of our work, which spans thousands of clients across all major industries. We have unparalleled experience across Supply Chain, Finance, HCM, CRM, Governance Risk & Compliance (GRC), Business Intelligence and Enterprise Strategy.

The work is varied and challenging, involving clients considering implementations for the first time as well as those experienced businesses looking to develop and enhance their business applications. We focus on a business first approach to ensure we meet our clients' requirements and pride ourselves on our ability to deliver on the advice we provide.