General Information

SAP Manager / AMS Lead
Work arrangement
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw
Enterprise, Technology & Performance
Area of interest
Customer Service, ERP Platforms
Way of work

Description & Requirements

Who we are looking for
We are seeking an experienced and dynamic SAP Manager / AMS Lead to join our SAP Operate team. The successful candidate will oversee a team of SAP Support Consultants and Service Desk Consultants located in Poland, Albania, and Serbia, to ensure exceptional service delivery to our clients in Western Europe. 
This is an exciting opportunity to lead a talented team, drive operational excellence, and contribute to the success of high-profile projects. 🌍

What we expect from you: 🎯
  • 4+ years in SAP management, with a proven track record in leading AMS teams and delivering SAP support services.
  • In-depth knowledge of SAP systems and AMS processes.
  • Previous leadership and team management experience – ability to manage a cross-functional delivery team
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively in a multicultural and geographically dispersed team environment. 
  • Polish & English at excellent level - you will use them every day
  • EU passport - you may have business trips within the EU
Your future role
  • Team Management: Lead and manage a team of SAP Support Consultants and Service Desk Consultants across multiple locations.
  • Service Delivery: Ensure the effective delivery of Application Management Services (AMS) to our clients, maintaining high standards of performance and customer satisfaction.
  • Project Leadership: Oversee the planning, execution, and completion of SAP-related projects, ensuring they align with client requirements and timelines.
  • Client Engagement: Build and maintain strong relationships with clients, understanding their needs and ensuring responsive and proactive support.
  • Continuous Improvement: Identify opportunities for process enhancements, implementing best practices to improve service efficiency and quality.
  • Stakeholder Communication: Act as the primary point of contact for stakeholders, providing regular updates on project status and performance metrics.
What we offer
  • New professional challenge and leadership role - be part of the strategic growth of the SAP Operate division in Poland and Central Europe 
  • Collaborative Environment: A supportive and inclusive workplace where your ideas and contributions are valued.
  • Long-term development and career growth - we are a strategic partner of various technology providers (e.g., cloud hyper-scalers, ERP & CRM leaders)
  • 20-26 days of holidays
  • Working in a hybrid mode 
  • International, experienced team with an informal atmosphere 
  • And a wide range of benefits: cafeteria, private medical care, professional training and certification, travel insurance, multi-sport card, regular team building events and much more
👉 Are you interested and would you like to learn more? Let us know and we will contact you for more information. 

About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.
About the team
Deloitte Central Europe SAP Team has over 250 people, in Europe overall there are over 5000 of us and all around the world – over 30 000 (and still growing!). We are oriented to knowledge sharing and that kind of culture we create inside the organization.
Our projects are complicated (include S/4HANA but also systems such as EWM, MDG, GTS, Ariba, etc.) and in addition, international programs digital transformation) and last mainly over 1 -2years.
We are being recognized as main global SAP partner and as experts which is proven by record-breaking number of 5 SAP Pinnacle Awards 2023 and qualification as a finalist to 9 categories! This is the biggest number of achieved titles among all SAP Partners around the world.
That’s why, if you want to create future don’t hesitate – join us! We understand the business of tomorrow