Description & Requirements
· Bachelor’s Degree in software technologies or related field
· 5 years’ experience in software development and technical support
· Written and verbal fluency in the English language
· Analytical, debugging, problem-solving and root-cause analysis skills
· General knowledge about DataModels relationships
· Software application architecture (ex. web architecture)
· SOAP and REST services
· Deployment technologies
· Development knowledge: Javascript, CSS, HTML and T-SQL
· Incident management platforms (ex. JIRA, ZenDesk)
· RAD (rapid application development) platforms knowledge is a plus
· Providing software application support (Level 2) under the supervision of the Senior Developer
· Solve technical issues and questions that our customers report to us (communicate directly with them using JIRA in )
· Understand the requirements of our customers and conduct internal tests for finding the root cause of an issue
· Fixing the issue using: Javascript, CSS, HTML and T-SQL
· Consulting with the software development team to improve application performance
· Managing code migration across environments to ensure continued and synchronized functionality
· Keeping a record of configuration changes and scheduling application patch deployment
· Maintaining and updating support technical documents and procedures
· Keeping customers/partners happy with prompt responses and excellent communication
· Collaborate and work closely with the development team to solve issues in a timely manner
· Reporting product issues to product team (Level 3 support)
🌱 Great perspective for your career
- exposure from day one to various industries & a high diversity of tasks, projects and clients of well-known brands, both local and international
- the chance to work for the Most Desired Employer in Romania, in the Financial Services Industry, four years in a row (Catalyst)
- well-prepared care process for newcomers / peer learning and coaching program
- the opportunity to lead projects/teams at an early age
💡 Continuous learning
- on the job learning from some of the best experts in our country
- Free access to lifelong learning opportunities through trainings in Business Skills, Technical Knowledge, Professional Qualifications, Soft Skills, depending on your needs
- thousands of online courses (on LinkedIn Learning, Udemy for Business, GetAbstract and others), on almost any topic you want to learn about
- support in obtaining ADIT, CFF and other Tax certifications
🎯 Focus on your needs
- competitive compensation
- a budget to spend on benefits that suit you, on top of your salary! Choose from a long list, up-to-date with the current reality (private medical insurance, food vouchers, vacation tickets, private pension, high range of online store vouchers and many more)
- monthly teleworking allowance to cover your expenses while working from home
- 25 vacation days & 2 sick leave days /year
- bookster subscription & corner at the office social area
- employee assistance program: free legal, financial, psychological & health support
- travel insurance for professional & personal trips
💻 Flexible working experience
- hybrid work & flexible working hours. Teams set their team days and client office days, plan office presence together and communicate it clearly
A culture of friendliness and acceptance
- open colleagues, an environment that encourages everyone to enjoy their job and express their opinions freely and leaders whose doors are always open
- recurring well-being programs to support your quality of life; an environment that supports everyone’s mental and physical health
🌏 Community involvement
- 2 volunteering days/year paid by the firm, to support a cause of your choosing
- the opportunity to volunteer for projects supported by Deloitte in partnership with non-profit organizations, with focus on education. Currently, Deloitte volunteers are involved in our Happy Bubble center, the first educational center for Ukrainian children, a joint project between the Deloitte Foundation and World Vision Romania