General Information

Position
Senior Salesforce Specialist
Work arrangement
Full-time
City
Belgrade
Country
Serbia
Department
Business Services Center (PL)
Team
Information Technology
Area of interest
Engineering
Way of work
Hybrid

Description & Requirements

Who we are looking for
  • Thorough knowledge of Salesforce and potentially Kantata data models, with in-depth knowledge of Salesforce platform technical capabilities
  • Minimum of 4 years of experience in a related technical capacity
  • Demonstrate experience working with relational databases and understanding data interdependence
  • Experience with common system integration methods and technologies such as Web services, SOAP, JSON, REST, APIs, XML, SSO, SQL, and SOQL would be an additional asset
  • Excellent problem-solving and troubleshooting skills
  • Strong attention to detail and accuracy
  • Effective communication and collaboration abilities
  • Ability to work independently and as part of a team
  • Master’s or Bachelor's degree in Computer Science, Information Systems, or a related field
  • Proven ability to meet deadlines and manage multiple tasks simultaneously
Your future role
  • Providing end-user support as 1st/2nd line (for internal Deloitte employees) through ServiceNow,
  • Monitoring and acting on support activities related to the Kanata application
  • Develop and deploy declarative changes based on business requirements while ensuring minimal disruption and proper documentation
  • Effectively manage work items related to change management and collaborate with stakeholders when necessary
  • Perform critical updates and regular health checks to ensure system stability
  • Conduct regular checkups to identify and resolve interface run errors
  • Manage Kantata jobs through the application launcher and investigate and resolve job errors
  • Perform metadata extension to configure the system
  • Actively contribute as a participant in sprint workshops, providing valuable insights
  • Update technical interfaces and documentation as required
What we offer
  • Comprehensive Health Insurance for inpatient and outpatient treatment,
  • International Travel Insurance for travel insurance during business and private trips abroad,
  • Employee Assistance Program (EAP) for phone consultations, covering legal, financial, and mental health advice to support you whenever needed,
  • Unrestricted access to LinkedIn Learning and Udemy courses as well as diverse training and development prospects,
  • Baby Bonus and Compassionate Support Benefit,
  • Up to 10 days of study leave per year for exam preparation, exam taking, and obtaining professional licenses,
  • Flexible working model (3 days from the office + 2 days working from home),
  • Access to the benefits platform that allows you to independently choose the benefits you want (wellness & spa, tourism, sports, culture, entertainment, interior design, furniture, technology, clothing, restaurants, etc.),
  • Celebration of important dates, such as Appreciation Day, employee birthdays, and New Year's, with gifts and celebrations
  • Possibility to get additional extraordinary Bonuses such as Referral Bonus, Sales & Cross – Sales Bonus, Bonuses for obtaining a professional license, awards for the best employees,
  • Extensive experience from working across multiple offices, including locations in Belgrade, Sarajevo, Zagreb, Ljubljana, Montenegro, Skopje, Tirana, Pristina, Sofia.
Selection process
🛋️ Take part in our selection process right from the convenience of your home.
💻 In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person.


About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.
What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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