General Information

Service Delivery Manager | European Regional Delivery Center (ERDC)
Work arrangement
European Regional Delivery Center (RO)
Area of interest
Customer Experience & User Experience, Customer Service, Cyber, Data & Analytics, Engineering, ERP Platforms, IT - Development, Project & Programme Management, Research & Development
Way of work

Description & Requirements

Who we are looking for
  • The main objective of this position is to provide control and decision making as well as taking responsibility for the Service delivery at clients and ensuring that IT policies and procedures are adhered to and maintained accordingly.
  • The incumbent will be responsible for establishing relationships and understanding of the clients business and needs to identify, qualify and unlock net new revenue opportunities.
  • Further to this the incumbent would be required to fully understand the contractual requirements and commitments.
  • Relevant Degree
  • 10 years working experience
  • Project Management Principles, Business Acumen, Contract Terminology, Problem Solving
  • Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope and timeline.
  • Project Management methodology (PMBOK / Prince2 / Agile)
  • Preferably a degree in Information Systems or Computer Science, or equivalent certification/experience

Your future role
Key Performance areas

  • Strategic Impact
  • Monitor and control the sourcing, travel and on-boarding of resources on projects;
  • Create, manage and staff resources on projects;
  • Monitor and control time capture and time approval of consultants on projects;
  • Client Impact: External / Internal
  • Manages day-to-day deliverables of team on client engagements / projects
  • Proactively identifies client service and technical issues and implements resolutions to address these
  • Develops productive working relationships with client teams
  • Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs
  • Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
  • Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
Development/Growth of Team

  • Shares expertise and knowledge with team members and counselees on an ongoing basis
  • Develops good working relationships with key talent in team
  • Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount
  • Maintains own development and knowledge in specialised area
Specialized Competencies

  • Monitoring Delivery
  • People management and mentorship
  • KPI measurement monitoring and reporting
  • Resource managing and scheduling (Analytical/Decision Making capabilities)
  • Customer orientation and responsiveness
What we offer
Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your soft-skills Dynamic environment with a positive and supportive culture Exposure to a wide variety of cutting-edge technologies Fast-paced working environment within geographically-distributed teams
Selection process
*We thank all applicants in advance for submitting their resumes but please note that only those candidates selected for an interview will be contacted.
About Deloitte
Deloitte ERDC provides IT services to member firm clients across Europe, the Middle East and Africa. We are part of a strongly integrated global network of Deloitte Delivery Centers. Our methods, breadth and depth in capabilities, and experienced teams uniquely position us to deliver solutions that traditionally would not have been candidates for nearshoring. Our capabilities span several domains and technologies from Data, Analytics, BigData, to Enterprise Technology – SAP, CRM - Salesforce, e-Commerce - Hybris, Human Capital – SuccessFactors & Workday to System Integration and Engineering in Java, Mobile, DevOps, Front-End.
About the team

At Deloitte we are completely committed to attracting and retaining highly skilled, professional and ambitious talent and as such we are absolutely dedicated to investing in and helping our people to excel. The fact is we believe building strong relationships with our people is as important to the success of our business as building strong relationships with clients. And it’s that belief that drives ongoing efforts to develop a talented, passionate and engaged workforce — a workforce that will continue to make Deloitte the standard of excellence around the world.

We are flexible in our approach and are committed to changing, adapting and improving both internally and with regards to the services we offer our clients. As a result we look for people who are not only skilled professionals in their field, but candidates who can partner with us — candidates who are able to adapt, change and drive this exciting improvement with us moving forward. We are passionate that you are given all the tools available to fulfill your potential and we are able to offer you our 100% commitment as your career partner for the journey!