General Information

Position
Service Desk Specialist with Italian
Work arrangement
Full-time
City
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw
Country
Poland
Department
Business Services Center (PL)
Team
Global Contact Center - Customer Service
Area of interest
Customer Experience & User Experience, Customer Service, IT - Services
Way of work
Remote

Description & Requirements

Who we are looking for
Italian speakers - we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude!

Join us if you have:
  • Previous Customer Service within IT experience;
  • Excellent Italian verbal and written communication skills - minimum C1 level;
  • Very good English verbal and written communication skills - minimum B2 level;
  • Good command of MS Office; 
  • Excellent communication skills;
  • Attention to detail and team-working skills;
  • Interest into Technology;
  • Ability to work shifts (8-19).
Any specific education is not required – each application will be evaluated individually;
Your future role
  • Delivering high-quality standard customer service;
  • Remote support for Deloitte’s employees regarding technical issues;
  • Contact with clients via incoming phone calls, self-service tickets and chats
  • Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
  • Cooperation with IT specialist team to deal with more complex issues;
  • Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
  • Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
  • Take ownership and manage problems to their successful resolutions.
What we offer
  • Stable job in a multinational company based on an employment contract;
  • Working in a flexible hybrid model - partially from home and the office;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
  • Attractive benefits:

Selection process
Apply and create your future with us!
 
If your resume is of interest to us, the recruitment will consist of several stages:
1. Online interview interview with Recruiter and team Members. 
2. Language check.

You will receive feedback regardless of process result.
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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