Service Desk Specialist with Italian - - 14268

General Information

Position

Service Desk Specialist with Italian

Work arrangement

Full-time

City

Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw

Country

Poland

Department

Business Services Center (PL)

Team

Global Contact Center - Customer Service

Area of interest

Customer Experience & User Experience, Customer Service, IT - Services

Way of work

Remote

Description & Requirements

Who we are looking for

Italian speakers - we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude!

Join us if you have:

Previous Customer Service within IT experience;
Excellent Italian verbal and written communication skills - minimum C1 level;
Very good English verbal and written communication skills - minimum B2 level;
Good command of MS Office;
Excellent communication skills;
Attention to detail and team-working skills;
Interest into Technology;
Ability to work shifts (8-19).

Any specific education is not required – each application will be evaluated individually;

Your future role

Delivering high-quality standard customer service;
Remote support for Deloitte’s employees regarding technical issues;
Contact with clients via incoming phone calls, self-service tickets and chats
Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
Cooperation with IT specialist team to deal with more complex issues;
Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
Take ownership and manage problems to their successful resolutions.

What we offer

Stable job in a multinational company based on an employment contract;
Working in a flexible hybrid model - partially from home and the office;
Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
Structured onboarding process and Buddy program for new joiners;
Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
Attractive benefits:

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Online interview with Recruiter

2. Online interview with Team Members.

2. Language check.

You will receive feedback regardless of process result.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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