General Information

Position
Service Manager (Digital Operate)
Work arrangement
Full-time
City
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw
Country
Poland
Department
Consulting
Team
Deloitte Digital
Area of interest
Customer Service, Digital, IT - Development, IT - Services
Way of work
Remote

Description & Requirements

Who we are looking for
We are looking for IT Service Manager (Digital Operate)

Requirements:
  • Experience in customer relationship management within a large organization
  • Experience in working with various stakeholders
  • Excellent leadership, communication, sales, and customer service skills
  • Experience in SLA/AMS/Operate pricing and business case development
  • Working knowledge of effective vendor and process management
  • Experience in IT management (5+ years)
  • 3+ years of experience in global professional services 
  • Strong creative thinking and problem-solving skills
  • Fluent written and verbal communication skills in English (fluent German will be additional asset)
  • ITIL v4 (must have)

Your future role:
  • Supervise the operational status of assigned services and enhance their delivery
  • Manages activities, processes and suppliers to achieve the required service quality
  • Support Process Owners, Business Representatives and IT Business Partners with resolution of incidents and service changes
  • Participate on developing the service strategy for one or more services within the IT team
  • Create and maintain an annual strategy to develop and enhance the assigned services
  • Conduct regular service review meetings with Business Representatives and IT Business Partners
  • Be a single point of contact for demand planning and demand management conversations with service owners
  • Act as an interface between Product Owners, IT Business Partners and IT Operations Teams
  • Review business requests for service enhancements and undertakes cost evaluation, standards reviews, and prioritization
  • Contribute service descriptions and service-level agreements (SLAs) for specific services to the service catalog
  • Ensure delivery of our services according to contracted MSAs
  • Implement continuous operational improvements

What we offer:
  • Hybrid model combining remote and office work (like Team's day)
  • Training program that will introduce you to your new role
  • Buddy program - support of an experienced Team Member through first months of your employment
  • A great place to build a professional career
  • Internal trainings selected for soft and technical skills improvement
  • Attractive benefits package (including private medical care, life insurance, Multisport card, MyBenefit platform, travel insurance)
  • International working environment
  • Being a member of the team that values good atmosphere
  • Opportunity to join a team of IT experts with deep technical background
  • Exposure to interesting advisory projects

About Deloitte:
Deloitte is a variety of people, experience, industries, and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process, and sign a contract with us. Deloitte is simply your best choice.