Service Manager (Digital Operate) - - 6275

General Information

Position

Service Manager (Digital Operate)

Work arrangement

Full-time

City

Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw

Country

Poland

Department

Consulting

Team

Deloitte Digital

Area of interest

Customer Service, Digital, IT - Development, IT - Services

Way of work

Remote

Description & Requirements

Who we are looking for

We are looking for IT Service Manager (Digital Operate)

Requirements:

Experience in customer relationship management within a large organization
Experience in working with various stakeholders
Excellent leadership, communication, sales, and customer service skills
Experience in SLA/AMS/Operate pricing and business case development
Working knowledge of effective vendor and process management
Experience in IT management (5+ years)
3+ years of experience in global professional services
Strong creative thinking and problem-solving skills
Fluent written and verbal communication skills in English (fluent German will be additional asset)
ITIL v4 (must have)

Your future role:

Supervise the operational status of assigned services and enhance their delivery
Manages activities, processes and suppliers to achieve the required service quality
Support Process Owners, Business Representatives and IT Business Partners with resolution of incidents and service changes
Participate on developing the service strategy for one or more services within the IT team
Create and maintain an annual strategy to develop and enhance the assigned services
Conduct regular service review meetings with Business Representatives and IT Business Partners
Be a single point of contact for demand planning and demand management conversations with service owners
Act as an interface between Product Owners, IT Business Partners and IT Operations Teams
Review business requests for service enhancements and undertakes cost evaluation, standards reviews, and prioritization
Contribute service descriptions and service-level agreements (SLAs) for specific services to the service catalog
Ensure delivery of our services according to contracted MSAs
Implement continuous operational improvements

What we offer:

Hybrid model combining remote and office work (like Team's day)
Training program that will introduce you to your new role
Buddy program - support of an experienced Team Member through first months of your employment
A great place to build a professional career
Internal trainings selected for soft and technical skills improvement
Attractive benefits package (including private medical care, life insurance, Multisport card, MyBenefit platform, travel insurance)
International working environment
Being a member of the team that values good atmosphere
Opportunity to join a team of IT experts with deep technical background
Exposure to interesting advisory projects

About Deloitte:

Deloitte is a variety of people, experience, industries, and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process, and sign a contract with us. Deloitte is simply your best choice.