General Information

Service Manager
Work arrangement
Risk Advisory
Area of interest
Cyber, IT - Services
Way of work

Description & Requirements

Who we are looking for
  • Extended German and English language skills.
  • Business Competences.
  • Strategic thinking.
  • Business analysis.
  • Effective Delegation.
  • Managing risks.
  • Prioritization & Time Management.
  • Clear Communication.
  • Business Relationship Management.
  • Technical Competencies.
  • Broad technical understanding.
  • Service Level Management.
  • Service Engineering.
  • Customer Focus.
  • Ability to work independently.
  • Ability to translate customer needs into achievable goals and implement them into a success plan.

Your future role

Service Manager duties and definition:

 In this role, you'll own and manage customer relationships, ensuring customer satisfaction and communicating the value of our services to drive deeper, more robust engagement.

You will apply your understanding of services, and best practices to proactively provide support and guidance to our customers.

Duties for the Customer Success/Service Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, ensuring adoption, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience by collaborating with the Deloitte services team.

The Service Manager’s common responsibilities are:

  • Oversee and guide all activities of the Service team.
  • Coordinate SLA creations. (through Interaction with the business team).
  • Ensure team follows best practices and maintain service level agreements.
  • Monitors department issues and client complaints.
  • Develop problem management and service improvement plans.
  • Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.
  • Offer customer service.
  • Maintain customer relationships.
  • Advocate for and be the voice of your customer. Identify and mitigate risks, promote new services and advise on best practices.
  • Build relationships with all key contacts, especially CISO and other executive-level contacts.
What we offer
  • Opportunity to join a team of IT security experts with deep technical background
  • International environment where personal development and growth are supported
  • Unique opportunity for a career and promotions
  • Attractive and competitive salary, including wide range of fringe benefits
  • Hybrid way of work: office & home office

About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.
About the team

Are you passionate about cyber security challenges associated with threats and vulnerabilities, in the IT industry? Are you passionate to continuously learn and develop yourself and others? Are you interested in a role that offers the opportunity to support and work with large international clients and conduct penetration testing in highly sensitive and complex environments? If yes, then Deloitte’s Cyber Risk team could be the place for you!