General Information

ServiceNow Business Analyst

Description & Requirements

Who we are looking for
  • 2+ years of experience in client facing consulting engagements with ServiceNow technology at its centre
  • Excellent knowledge of at least two of the ServiceNow modules: ITSM, Service Catalogue, Service Portal, Performance Analytics, Knowledge Management, ITOM, ITBM, HR
  • Ideally formal education and certification in ServiceNow modules and associated business processes (ITIL)
  • Understanding of Agile SDLC methodology
  • Good presentation skills
  • Excellent stakeholder engagement and management skills
  • Analytical skills and thoroughness
  • English advanced level, both written and spoken
  • Good communication and documentation skills
  • Ability to travel within EMEA

Other prerequisites

  • ITIL
  • Project Management
  • MS Office

Education and experience

  • Master's degree
  • Fresh graduate
  • Bachelor's degree
  • 2+ Years of Experience

Language knowledge

  • English
  • Bulgarian

Other prerequisites

  • ITIL
  • MS Office
  • Project Management

Your future role
  • Join Deloitte’s regional team to contribute to ServiceNow implementation projects
  • Manage all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
  • Establish user journeys and create the user stories to support the design and configuration of ServiceNow platform
  • Work with the technical teams on delivery of the configurations and customizations addressing documented requirements
  • Develop technical and business process documentation
  • Design, develop and deliver training to customers
  • Forge strong relationships with both the clients and project teams that will contribute to your growth and development
What we offer
  • Supportive team and friendly work atmosphere
  • Challenging experience with a global leader in professional services and advice
  • Competitive benefits package
  • Highly professional and ethical working environment
  • Downtown office location, free office drinks
  • Home office option

  • Free drinks in the office
  • Work for well-known brands
  • Financial support for professional development
  • Leaders supporting career development 
  • High-profile projects
  • Challenging tasks
  • Sick Days (2 days)
  • Downtown office location
  • Health insurance (mixed package)
  • Flexible working hours
  • Multiple geographies and clients

Selection process

We look forward to hearing from you!

We appreciate your interest and will treat your application strictly confidential. Only short-listed candidates will be contacted to meet with our Consulting and HR team members in Bulgaria and in Poland.

All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of the personal data protection.

About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.
About the team

Our regional team works with clients to transform their technology delivery by collaborating with CIOs, Technology Executives, and their teams. Together we work to establish IT operating models based on the implications of next generation and advanced technologies, new and evolving service models for technology, and the operational expectations of an organisation.