General Information

Position
ServiceNow HRSD Consultant
Work arrangement
Full-time
City
Tirana
Country
Albania
Department
Enabling Services
Team
Information Technology
Area of interest
IT - Development, IT - Services
Way of work
Hybrid

Description & Requirements

Who we are looking for
  • has at least 2 years of experience in configuring and customizing ServiceNow applications.
  • has at least 1 year of experience in development of JavaScript applications.
  • is a Certified Implementation Specialist – HR Service Delivery.
  • knows of ServiceNow architecture, development, and delivery processes (NowCreate).
  • worked in agile development environment (knowing ServiceNow agile tools is a plus).
  • communicates fluently in English.
  • know ITIL Foundation concepts used in IT Service Management.

Nice to have qualities:

  • Knowledge of enterprise HR IT applications.
  • Other Implementation Specialist certificates (e.g., ITSM, Legal, ITOM).
  • ITIL Foundation Certification.
  • Experience in creating technical design documentation.
  • ServiceNow integration experience (REST APIs, SOAP, Remote tables, Integration Hub).
  • Knowledge of Network and Systems Administration fundamental concepts (CCNA or MCSA level).
Your future role
  • Design, develop and configure existing and new features according to given requirements.
  • Provide expertise and technical support to application product owners.
  • Optimize and automate existing processes.
  • Support daily administration of the ServiceNow environment and associated applications.
  • Analyse client requirements and deliver solutions adhering to platform best-practices.
  • Create and maintain documentation such as design specifications, process diagrams and instructional documents for the ServiceNow environment and applications.
  • Drive the continuous improvement of service based on end-user feedback.
  • Learn and grow as a consultant by extending your ServiceNow certificate portfolio.

What we offer
  • Stable job in a multinational company based on an employment contract;
  • Working in a flexible hybrid model - partially from home and the office;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
  • Attractive benefits.
About Deloitte
At Deloitte, we created a new team last year that helps us better structure our regional IT and its cooperation with business. The IT department currently reacts to various requirements from different countries, and it is very important to coordinate all the actions timely and flawlessly to avoid having different systems, too many various applications or a set-up of priorities that is not always correct. And this is what we would like to develop. 

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