ServiceNow Manager | Deloitte Technology Delivery Center - - 15323

General Information

Position

ServiceNow Manager | Deloitte Technology Delivery Center

Work arrangement

Full-time

City

Bucharest, Cluj-Napoca, Iasi, Timisoara

Country

Romania

Department

Deloitte Technology Delivery Center (RO)

Team

Enterprise, Technology & Performance

Area of interest

Consulting, IT - Development

Way of work

Hybrid

Description & Requirements

Who we are looking for

Bachelor's Degree in Software Engineering, Information Systems, or equivalent;
5+ years of experience in ServiceNow development;
ServiceNow implementation experience in large complex environments is required;
Experience in designing and maintaining ServiceNow applications and components;
Understanding ServiceNow architecture and best practices;
Strong expertise in ServiceNow Integration Hub and experience with REST, SOAP, and JSON;
Proficiency in JavaScript and ServiceNow scripting;
Experience with software collaboration tools such as Jira, Rally, etc.
ServiceNow recommended certification(s) CSA, CAD, CIS;
Proven problem-solving and analytical abilities;
Excellent communication and collaboration skills;
Capability to coordinate large teams;
Previous experience in ServiceNow Architect/Solution Design roles;
Sales experience is a plus.

Your future role

Lead ServiceNow mixed teams across geographies to ensure project success;
Interact with clients on a regular basis through face-to-face meetings, video/teleconferences and email to understand client's processes and business problems;
Working with Global and European clients to identify industry lead practices and implement them in engagements;
Work with clients to define epics and with technical leads to break them down in user stories.

Developing across the ServiceNow stack (e.g. Mobile, Portal, Workspace)

Develop integrations leveraging point-to-point interfaces, WebServices (REST/SOAP), file-based transfers;
Implement and maintain different ServiceNow modules and third-party integrations;
Provide insight and expertise into the ServiceNow configurations and custom application development;
Responsible for unit testing and end-to-end testing of the technical development and fix related defects until final deployment across sub-production and production environments;
Create the technical documentation, technical design documentation, build/configuration documentation and release notes;
Lead Proof of Concepts to develop new assets and capabilities.

What we offer

Fast-paced working environment within geographically distributed teams;
Greenfield projects! Opportunity to design innovative, modern solutions;
Exposure to a wide variety of cutting-edge technologies and frameworks;
Possibility to get involved in innovation initiatives with other Member Firms;
Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your skills.

About Deloitte

Deloitte Technology Delivery Center provides IT technology services to Deloitte Member Firm clients across Europe, the US, the Middle East and Africa. We are part of a strongly integrated global network of Deloitte Delivery Centers. Our methods, breadth and depth in capabilities, and experienced teams uniquely position us to deliver solutions, services and projects that traditionally would have been completed onshore.

We have expertise in multiple capabilities across Business Operations (Systems Delivery & Modernization, Cloud & Engineering, Operations Transformation), Customer & Marketing (Marketing & Commerce, Digital Customer, Digital Foundry & Operations), Enterprise Tech & Performance (SAP, ServiceNow, Anaplan), Human Capital (HR Transformation, Organizational Transformation), and Strategy, Analytics and M&A (Data Modernization & Analytics, AI Insights and Engagement).

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