General Information

Position
ServiceNow Manager| European Regional Delivery Center (ERDC)
Work arrangement
Full-time
City
Bucharest, Cluj-Napoca, Iasi, Timisoara
Country
Romania
Department
European Regional Delivery Center (RO)
Team
Enterprise, Technology & Performance
Area of interest
Consulting, IT - Development
Way of work
Hybrid

Description & Requirements

Who we are looking for
  • Bachelor's Degree in Software Engineering, Information Systems, or equivalent; 
  • 5+ years of experience in ServiceNow development;
  • ServiceNow implementation experience in large complex environments is required;
  • Experience in designing and maintaining ServiceNow applications and components;
  • Understanding ServiceNow architecture and best practices;
  • Strong expertise in ServiceNow Integration Hub and experience with REST, SOAP, and JSON;
  • Proficiency in JavaScript and ServiceNow scripting;
  • Experience with software collaboration tools such as Jira, Rally, etc. 
  • ServiceNow recommended certification(s) CSA, CAD, CIS;
  • Proven problem-solving and analytical abilities;
  • Excellent communication and collaboration skills;
  • Capability to coordinate large teams;
  • Previous experience in ServiceNow Architect/Solution Design roles;
  • Sales experience is a plus. 
Your future role
  • Lead ServiceNow mixed teams across geographies to ensure project success;
  • Interact with clients on a regular basis through face-to-face meetings, video/teleconferences and email to understand client's processes and business problems;
  • Working with Global and European clients to identify industry lead practices and implement them in engagements;
  • Work with clients to define epics and with technical leads to break them down in user stories. 

Developing across the ServiceNow stack (e.g. Mobile, Portal, Workspace)  
 
  • Develop integrations leveraging point-to-point interfaces, WebServices (REST/SOAP), file-based transfers;
  • Implement and maintain different ServiceNow modules and third-party integrations;
  • Provide insight and expertise into the ServiceNow configurations and custom application development;
  • Responsible for unit testing and end-to-end testing of the technical development and fix related defects until final deployment across sub-production and production environments;
  • Create the technical documentation, technical design documentation, build/configuration documentation and release notes;
  • Lead Proof of Concepts to develop new assets and capabilities.
What we offer
  •  Fast-paced working environment within geographically distributed teams;
  •  Greenfield projects! Opportunity to design innovative, modern solutions;
  •  Exposure to a wide variety of cutting-edge technologies and frameworks;
  •  Possibility to get involved in innovation initiatives with other Member Firms;
  •  Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your skills. 
About Deloitte
Deloitte ERDC provides IT services to member firm clients across Europe, the Middle East and Africa. We are part of a strongly integrated global network of Deloitte Delivery Centers. Our methods, breadth and depth in capabilities, and experienced teams uniquely position us to deliver solutions that traditionally would not have been candidates for nearshoring. Our capabilities span several domains and technologies from Data, Analytics, BigData, to Enterprise Technology – SAP, CRM - Salesforce, e-Commerce - Hybris, Human Capital – SuccessFactors & Workday to System Integration and Engineering in Java, Mobile, DevOps, Front-End.

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