General Information

Specialist (Product Management)
Work arrangement
Katowice, Krakow, Rzeszow, Warsaw, Wroclaw
Business Services Center (PL)
Information Technology
Area of interest
IT - Development, IT - Services
Way of work

Description & Requirements

Who we are looking for

  • Business focus and understanding of the organization and key business stakeholders
  • Business - IT and communication skills, excellent interpersonal skills and customer orientation 
  • Proven IT product and service management experience
  • Agile Practitioner or alike
  • ITIL Foundation certification is must
  • BA / BSc in Business Studies or similar
  • Relationship management and strong experience with reporting metrics and tools
  • Ability to work with minimal guidance and willing to take ownership
  • Hands on mentality - Track record in delivering projects or product increments 
  • Experience of designing and delivering high quality application architecture and standards
  • Ability to translate key complex technical issues into common business language and requirements
  • Strong technical problem solving and analytical skills plus the ability to rapidly build knowledge in new areas
  • Understanding / experience in working with outsourced vendor in service management environment
  • Strong understanding of the “IT Service oriented” approach and culture

Your future role
  • Contact person for application covering (Daily, Contactify, Alleo and being responsible for the roadmap / lifecycle )
  • Drive road map covering design, architecture, in collaboration with LoB,  external parties and IT infrastructure team
  • Service-subject matter expert delivering overall service lifecycle support (i.e. root cause analysis, complex problem management, etc.)
  • Governance – Ensuring that all necessary roles (Business Owner, Service Owner, ITS Owner and members of the change advisory board) are defined
  • Issuing and maintaining audit proof product documentation (no major findings, IT Audits at least satisfactory)
  • Own the release management process and facilitate the decision making
  • Maintain ServiceNow CMDB records as required according to the minimum standards
  • Conduct recurring activities to maintain the service throughout a financial year (Year Wheel)
  • Oversight of Total Costs of Ownership incl. License management, estimates time and material, SLAs with internal and external suppliers, recharge agreements and financial

What we offer
  • Stable job in a multinational company based on an employment contract;
  • Working in a flexible hybrid model - partially from home and the office;
  • Additional 2 paid days off and 2 days for charity activities;
  • Private medical care program, life, and travel insurance;
  • Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
  • Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
  • Friendly organizational culture (integration events, well-being and diversity & inclusion programs);
  • Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning);

Selection process
Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Numerical and language test online / business case.
2. Short online interview / short phone interview with Recruiter.
3. Interview(s) with member(s) of the team.

You will receive feedback regardless of process result.

About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.