General Information

Position
Technology Delivery Operations Manager
Work arrangement
Full-time
City
Tirana
Country
Albania
Department
Business Delivery Solutions
Team
Global Employer Services
Area of interest
Customer Service, IT - Services
Way of work
Hybrid

Description & Requirements

Who we are looking for
Deloitte Technology Consulting is seeking a dynamic Technology Delivery Operations Manager to lead and manage operations at our new Business Delivery Solutions Center in Tirana. 

🟢 In this role you will:
✔ Be responsible for overseeing our Deloitte Technology Delivery Center team 
✔ Acting as a strategic liaison among BDS leadership, technology consulting functions across Central Europe, and internal teams
✔ And playing an pivotal role in expanding our Albania center in building our technology delivery capabilities in Central Europe. 

We are looking for an inspiring leader with a passion for team engagement, strategic planning, and operational excellence.


🎯 What do we expect from you? 🎯
  • Previous experience in a senior Delivery or Operations management role in a technology service-oriented organization
  • Knowledge of setting up service delivery structures and processes, defining key metrics and KPIs, and implementing best practice
  • General understanding of various IT technologies: ERP, CRM, ITSM (such as SAP, Salesforce, Workday, ServiceNOW, etc.)
  • Knowledge of Application Managed Services (AMS) and L1, L2, L3 support functions -understanding of Service Desk operations
  • Strong leadership and people management skills - able to inspire and lead teams with confidence, fostering collaboration and providing clear direction.
  • Excellent communication and problem-solving skills, strategic and proactive approach to finding the right solution
  • Fluency in English is required; German/French are strong value adding skills .
  • Residency in Albania

Your future role
  • Lead Service Delivery: Oversee tech-enabled service delivery activities, building and inspiring service-oriented teams with multi-functional development opportunities.
  • Strategic role: Act as a link between local teams and Tech Consulting in Central Europe, supporting alignment with strategic goals and managing organizational changes in Albania.
  • Team supervision: Oversee daily operations to ensure team members understand their roles, meet utilization targets, and contribute to client engagements effectively.
  • HR Operations: Serve as the main point of contact with HR, overseeing recruitment, offboarding, and staffing activities to ensure seamless talent management.
  • Performance oversight: Manage performance review processes, collaborate with HR to streamline evaluations, and provide insights for continuous team improvement.
  • Foster team culture: Cultivate a supportive and inclusive environment that promotes high performance, collaboration, and a strong service delivery mindset.

What we offer
  • Unique career opportunity and responsibility – you will be co-leading the growth of the biggest Technology Delivery Center in Albania. 
  • Professional Growth: Opportunity to shape the direction of Deloitte’s tech-services operations in Albania with access to Deloitte’s global resources and best practices.
  • International environment: You will be working closely with various internal clients and stakeholders within Central Europe and beyond.
  • Learning & Development: Continuous learning opportunities, including mentorship and Deloitte’s learning programs.
  • Collaborative Culture: A dynamic, inclusive environment where your contributions are valued and supported.
  • A wide range of benefits: A comprehensive benefits package, including health insurance, additional vacation days, professional certification opportunities, well-being and sport programs, Employee Assistance Program, and more.
👉 If you’re a strategic leader with a strong focus on team engagement and operational excellence, we invite you to apply and make an impact at Deloitte Albania as our new Technology Delivery Operations Manager!
Selection process
We kindly ask you to upload your CV in English. Only shortlisted candidates will be contacted.

🟢 If you found the job on LinkedIn: you will be redirected from LinkedIn to our Deloitte careers site. You will need to click 'Apply' on the careers page to complete the application process.

If your CV interests us, there are several steps:

  • HR call or meeting
  • 1st interview with the Hiring manager
  • 2nd interview 
  • optional case study or 3rd round
  • Final decision
All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

#LI-TH1

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