Deloitte CE

• At least 2-3 years of technical support for enterprise applications.
• Experience in a client facing role and working directly with senior client management team.
• Thorough understanding of the application support process.
• Proven ability to lead multiple workstreams simultaneously.
• Demonstrated ability to take initiative, interact, and communicate effectively with senior management.
• Ability to work in a fast-paced and changing environment.
• Understanding of Document Management Systems.
• Linux administrator experience.
• Experience with at least one of the following technologies: SQL Server, CSS, HTML, JavaScript, etc.
• Experience with Windows Server, Remote Desktop, Windows Event Viewer etc.
• Active Directory knowledge. 

• Azure knowledge – including functions.
• AWS knowledge.
• Docker, Kubernetes, CI/CD pipelines.
• General knowledge on Finance flows ( Invoice, Credit Notes, Purchase Order) and ideally CRM or ERP  knowledge/experience.

• Analyze and act independently on request or incidents raised by the client and resolve it within the agreed SLA and with quality.
• Undertake analysis work to identify root cause with ability to discuss and brainstorm with other team members and stakeholders and escalating findings to the right stakeholders. To be responsible to assist in reducing re-occurring issues/incidents.
• Leading the collection of business requirements, analysis work and proposal for end to end solution when necessary to support client’s initiative to simplify and standardize processes
• Partake in the deliverable development of the AMS setup in Deloitte ERDC.
• Drive and embed any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization.
• Incident Management (identification, categorization, diagnosis, resolution etc.).
• Problem Management (diagnosing the underlying cause of the incidents).
• Knowledge Management (preparing the project documentation).

• Fast-paced working environment within geographically-distributed teams.
• Greenfield projects! Opportunity to design innovative, modern solutions.
• Exposure to wide variety of business solutions, technologies and frameworks.
• Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your skills.

Deloitte Technology Delivery Center provides IT technology services to Deloitte Member Firm clients across Europe, the US, the Middle East and Africa. We are part of a strongly integrated global network of Deloitte Delivery Centers. Our methods, breadth and depth in capabilities, and experienced teams uniquely position us to deliver solutions, services and projects that traditionally would have been completed onshore.

We have expertise in multiple capabilities across Business Operations (Systems Delivery & Modernization, Cloud & Engineering, Operations Transformation​), Customer & Marketing (Marketing & Commerce, Digital Customer, Digital Foundry & Operations​), Enterprise Tech & Performance (SAP, ServiceNow, Anaplan​), Human Capital (HR Transformation, Organizational Transformation), and Strategy, Analytics and M&A (Data Modernization & Analytics, AI Insights and Engagement).