Általános információ

Pozíció
SAP Manager / AMS Lead
Munka típusa
Teljes munkaidős pozíció
Város
Tirana
Ország
Albánia
Üzletág
Consulting
Csapat
Enterprise, Technology & Performance
Érdeklődési terület
Customer Service, ERP Platforms
Munkavégzés
Hibrid (irodai és otthoni munkavégzés)

Pozícióleírás és elvárások

Who we are looking for
We are seeking an experienced and dynamic SAP Manager / AMS Lead to join our SAP Operate team. The successful candidate will oversee a team of SAP Support Consultants and Service Desk Consultants located in Poland, Albania, and Serbia, to ensure exceptional service delivery to our clients in Western Europe. 
This is an exciting opportunity to lead a talented team, drive operational excellence, and contribute to the success of high-profile projects. 🌍



What we expect from you: 🎯
  • 4+ years in SAP management, with a proven track record in leading AMS teams and delivering SAP support services.
  • In-depth knowledge of SAP systems and AMS processes.
  • Previous leadership and team management experience – ability to manage a cross-functional delivery team
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively in a multicultural and geographically dispersed team environment. 
  • English & Albanian at excellent level - you will use them every day
  • Ability to travel - you may have business trips within the EU
Your future role
  • Team Management: Lead and manage a team of SAP Support Consultants and Service Desk Consultants across multiple locations.
  • Service Delivery: Ensure the effective delivery of Application Management Services (AMS) to our clients, maintaining high standards of performance and customer satisfaction.
  • Project Leadership: Oversee the planning, execution, and completion of SAP-related projects, ensuring they align with client requirements and timelines.
  • Client Engagement: Build and maintain strong relationships with clients, understanding their needs and ensuring responsive and proactive support.
  • Continuous Improvement: Identify opportunities for process enhancements, implementing best practices to improve service efficiency and quality.
  • Stakeholder Communication: Act as the primary point of contact for stakeholders, providing regular updates on project status and performance metrics.
What we offer
  • New professional challenge and leadership role - be part of the strategic growth of the SAP Operate division in Central Europe 
  • Collaborative Environment: A supportive and inclusive workplace where your ideas and contributions are valued.
  • Long-term development and career growth - we are a strategic partner of various technology providers (e.g., cloud hyper-scalers, ERP & CRM leaders)
  • Working in a hybrid mode 
  • International, experienced team with an informal atmosphere 
  • And a wide range of benefits: Competitive salary and benefits package, Unlimited access to worldwide esteemed digital learning platforms as per individual needs and curiosity, in addition to classroom trainings, Complete Private Health/Travel Insurance
👉 Are you interested and would you like to learn more? Let us know and we will contact you for more information. 

Selection process
We kindly ask you to upload your CV in English.
Shortlisted candidates will be contacted for the interviewing process.

If your CV would be interesting for us there will be a few steps:
  • Quick HR call or meeting;
  • One or two HR and technical interviews with our colleagues from the respective team;
  • Final decision.
About Deloitte
Deloitte is a multinational professional services network with offices in over 150 countries and territories around the world. It is one of the Big Four accounting firms and the largest professional. The services Deloitte offers audit, tax, legal, consulting, financial advisory, risk advisory, business processes as well as technology services. Worlwide, Deloitte serves four out of five Fortune Global 500 companies through a globally connected network of member firms in more than 150 countries and territories, with over 330,000 professionals. The organization is recognized among “World’s Best Workplaces™” by Great Place to Work® and Fortune and among a “World’s Most Attractive Employers”, by Universum, according to 2020 surveys. Deloitte Albania. A career built around you. In Albania, the services are provided or supported by Deloitte Albania sh.p.k, Audit sh.p.k and Deloitte legal sh.p.k. With more than 400 professionals, Deloitte in Albania is providing services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes and technology services and other related services.
About the team
Deloitte Central Europe SAP Team has over 250 people, in Europe overall there are over 5000 of us and all around the world – over 30 000 (and still growing!). We are oriented to knowledge sharing and that kind of culture we create inside the organization.
Our projects are complicated (include S/4HANA but also systems such as EWM, MDG, GTS, Ariba, etc.) and in addition, international programs digital transformation) and last mainly over 1 -2years.
We are being recognized as main global SAP partner and as experts which is proven by record-breaking number of 5 SAP Pinnacle Awards 2023 and qualification as a finalist to 9 categories! This is the biggest number of achieved titles among all SAP Partners around the world.
That’s why, if you want to create future don’t hesitate – join us! We understand the business of tomorrow




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