Általános információ

Senior Salesforce IT Support Specialist
Munka típusa
Teljes munkaidős pozíció
Katowice, Krakkó, Łódź, Rzeszów, Wrocław
Business Services Center (PL)
Information Technology
Érdeklődési terület
IT - Services
Hibrid (irodai és otthoni munkavégzés)

Pozícióleírás és elvárások

Who we are looking for

Deloitte has recently implemented a new system based on Salesforce technology to manage Client and Engagement Acceptance process, guiding our business and risk professionals through a global standardized client and business relationship portfolio management process.

To support business users across Europe, we are looking for a Salesforce Senior IT Support Specialist to join the Salesforce Technical Support team in our IT department. The primary function of this role is to support as 2nd line all Salesforce users in requests or issues across all data objects, functionalities, reporting and educating users on various functionalities for ease of business. Maintaining data quality of the system and ensuring system enhancements are aligned with the business needs.

If the below requirements seem familiar, nothing new for you and you would like to join us, see you at the interview!

If you like the above, here is whom are we looking for:

  • At least 4 years’ experience in supporting a Salesforce-based business platform (including: administrative role, support activities, data quality and application design),
  • Proven track and certifications in Salesforce platform advanced configurations and troubleshooting,
  • ServiceNow fulfiller experience would be a useful capability for more efficient onboarding,
  • Knowledge of client and engagement acceptance process will be an advantage,
  • Client-centric attitude and experience are a must to fulfill our OneIT standards,
  • Ability to thoroughly investigate situations or issues to get appropriate information for effective problem resolution,
  • Willingness to learn new systems, processes and use of appropriate technologies,
  • Strong oral and written communications skills in English (B1 is a minimum requirement),
  • Solid soft skills and cross-team collaboration skills.

Your future role
  • Managing a Salesforce platform for Client and Engagement Acceptance process on daily bases,
  • Providing end-user support as 2nd line (internal Deloitte employees) through ServiceNow,
  • Monitoring and acting on support activities related to your application,
  • Contribute to enhancing the applications and users’ application knowledge,
  • Taking ownership and control over the completion of mid-size projects,
  • Advising and growing your less experience team mates,
  • Salesforce advanced configuration and maintenance knowledge,
  • Operating technical processes related to weekly/monthly checks and procedures;
  • Working closely with business consultants and project teams to perform system changes.

What we offer
Selection process
🛋️ Take part in our selection process right from the convenience of your home.

💻 In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person.