Általános információ

Pozíció
Service Manager (Digital Operate)
Munka típusa
Teljes munkaidős pozíció
Város
Gdańsk, Katowice, Krakkó, Łódź, Poznań, Rzeszów, Szczecin, Varsó, Wrocław
Ország
Lengyelország
Üzletág
Consulting
Csapat
Deloitte Digital
Érdeklődési terület
Customer Service, Digital, IT - Development, IT - Services
Munkavégzés
Távoli munkavégzés

Pozícióleírás és elvárások

Kit keresünk
We are looking for IT Service Manager (Digital Operate)

Requirements:
  • Experience in customer relationship management within a large organization
  • Experience in working with various stakeholders
  • Excellent leadership, communication, sales, and customer service skills
  • Experience in SLA/AMS/Operate pricing and business case development
  • Working knowledge of effective vendor and process management
  • Experience in IT management (5+ years)
  • 3+ years of experience in global professional services 
  • Strong creative thinking and problem-solving skills
  • Fluent written and verbal communication skills in English (fluent German will be additional asset)
  • ITIL v4 (must have)

Your future role:
  • Supervise the operational status of assigned services and enhance their delivery
  • Manages activities, processes and suppliers to achieve the required service quality
  • Support Process Owners, Business Representatives and IT Business Partners with resolution of incidents and service changes
  • Participate on developing the service strategy for one or more services within the IT team
  • Create and maintain an annual strategy to develop and enhance the assigned services
  • Conduct regular service review meetings with Business Representatives and IT Business Partners
  • Be a single point of contact for demand planning and demand management conversations with service owners
  • Act as an interface between Product Owners, IT Business Partners and IT Operations Teams
  • Review business requests for service enhancements and undertakes cost evaluation, standards reviews, and prioritization
  • Contribute service descriptions and service-level agreements (SLAs) for specific services to the service catalog
  • Ensure delivery of our services according to contracted MSAs
  • Implement continuous operational improvements

What we offer:
  • Hybrid model combining remote and office work (like Team's day)
  • Training program that will introduce you to your new role
  • Buddy program - support of an experienced Team Member through first months of your employment
  • A great place to build a professional career
  • Internal trainings selected for soft and technical skills improvement
  • Attractive benefits package (including private medical care, life insurance, Multisport card, MyBenefit platform, travel insurance)
  • International working environment
  • Being a member of the team that values good atmosphere
  • Opportunity to join a team of IT experts with deep technical background
  • Exposure to interesting advisory projects

About Deloitte:
Deloitte is a variety of people, experience, industries, and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process, and sign a contract with us. Deloitte is simply your best choice.