Ogólne informacje

CESOP Senior Analyst – Customer Support
Wymiar czasu pracy
Pełny wymiar czasu pracy
Tax & Legal Delivery Center (RO)
Business Tax Delivery Center
Obszar zainteresowania
Tryb pracy

Opis i wymagania

Who we are looking for
You will be joining a brand new “start-up” within Deloitte in an exciting opportunity.

You will work closely with the UK GIR/CESOP team to ensure the successful delivery of CESOP as a managed service to our client base. You will support the management / leadership in overseeing the day-to-day tax operations and working with clients to resolve their issues both within and outside of the technology solution.

CESOP is the EU's new Central Electronic System of Payment information. It has been created by the European Commission to support efforts to close the VAT gap in the EU. The VAT gap is the VAT revenue that Member States in the EU are missing as a result of errors and fraud. By collection data on cross-border payments, the EU expects to collect VAT that was previously unpaid.

Who we're looking for:

• Minimum of 2 years of relevant experience in customer support
• Fluent English speaker (level B2-C1)
• Preferably prior experience of Salesforce
• Strong interpersonal and communication skills; developing strong relationships with colleagues
• Strong problem solving and analytical skills
• Good client management skills
• Demonstrate a strong sense of responsibility, accountability and ownership of work
• Able to successfully handle competing priorities/deadlines effectively

Your future role
As a Senior Analyst, you will work on multiple client accounts and will be supporting day-to-day communication with and between the Global Deloitte network, as well as client interaction, to:

• Provide high quality and timely delivery of service to meet client expectations
• Triage tickets, monitor SLAs, and escalate to relevant teams
• Escalate risks and issues
• Training tax technical colleagues in support standards
• Support with reporting to the CESOP business leadership
• Provide support to management/leadership in defining, implementing and improving work procedures and processes
• Assist with submitting XML declarations using Deloitte proprietary technology when surge capacity is required

You will work as an integral part of a highly skilled international team, working with standardized and efficient processes.

Selection process
*We thank all applicants in advance for submitting their resumes but please note that only those candidates selected for an interview will be contacted.
About Deloitte

In Romania, the services are provided or supported by Deloitte Audit SRL, Deloitte Tax SRL, Deloitte Consultanta SRL, Deloitte Accounting SRL, Deloitte Fiscal Representative SRL, Deloitte Tehnologie SRL, Deloitte Support Services SRL and Deloitte Shared Services SRL. With more than 3,000 professionals, Deloitte in Romania provides services in audit, tax, legal, consulting, financial advisory, risk advisory, business processes, as well as technology services and other related services. To learn more about how Deloitte makes an impact that matters, please visit www.deloitte.ro and connect with us on FacebookLinkedInYouTube and Instagram.


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