Ogólne informacje

CRM Business Analyst | Deloitte Digital
Wymiar czasu pracy
Pełny wymiar czasu pracy
Gdańsk, Katowice, Kraków, Łódź, Szczecin, Warszawa
Deloitte Digital
Obszar zainteresowania
Tryb pracy

Opis i wymagania

Who we are looking for

CRM Business Analyst

Do you want to be a superhero of customer project implementation? Do you want to work on diverse projects with exceptional people implementing the most innovative CRM business solutions? If the answer is yes, join the creative team of CRM Business Analysts at Deloitte Digital!

About the role:

As a CRM Business Analyst, you play an important role in the implementation of customer relationship management (CRM) systems within an organization. In this role you will work with other team members gathering business inputs, creating business documentation, system requirements, participate in training preparation for end users.  As a Business Analyst you collaborate and design strategies and processes that align to the technology and business goals.

Qualifications and Skills:

  • Proven experience (min. 1 years) working as a Business Analyst with a focus on CRM systems.
  • Knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and their functionalities.
  • Strong analytical and problem-solving skills with the ability to translate complex business needs into technical requirements.
  • Proficiency in creating documentation such as functional specifications, process flows, and data models.
  • Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders.
  • Experience in data analysis and proficiency in relevant tools (e.g., Excel, PowerPoint) is a plus.
  • Fluent in Polish and English  (min. B2)
  • Experience in project implementation using Agile is a plus.
  • Adaptability to evolving technologies and business needs.
  • Relevant certifications (e.g., Salesforce Certified Business Analyst, Microsoft Certified: Dynamics 365 Business Analyst) are advantageous.

Your future role
  1. Requirements Gathering and Analysis:
    • Collaborate with team members to gather and document business requirements related to CRM systems.
    • Analyze existing business processes and identify opportunities for improvement.
  2. Solution Design and Documentation:
    • Participation in CRM solution design that align with business goals, considering best practices and industry standards.
    • Create functional specifications, process flows, and system architecture diagrams.
    • Collaborate with development teams to ensure the accurate implementation of proposed solutions.
  3. System Configuration and Testing:
    • Configure CRM systems to meet business requirements, including customizing fields, workflows, and user interfaces.
    • Conduct thorough testing of CRM configurations and customizations to ensure functionality and quality.
    • Coordinate with QA teams to plan and execute testing scenarios, resolving any issues that arise.
  4. User Training and Support:
    • Develop training materials and support user training sessions to ensure effective system utilization.
    • Provide ongoing support to end-users, addressing inquiries, troubleshooting issues, and identifying user adoption challenges.
  5. Continuous Improvement:
    • Stay current with CRM industry trends, technologies, and best practices to drive continuous improvement.
    • Willingness to take part in certifications.

What we offer
• Enterprise, versatile and challenging projects with plenty opportunities to grow and develop your skills
• Be a part of Deloitte global projects, cooperate with pears all around the world
• Fully supported certification process, dedicated time for preparation with free exams
• Continuous professional grow and career path with clear goals and requirements
• Benefits such as life insurance, private medical insurance, referral program, in-building gym, well-being program
• You advertise client 360 view from experience - also because you have one in the office, from 35th floor. You can walk around the floor, meet people from different teams and guilds. This allows you to get a new perspective when you're stuck. You deliver.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

About the team

Deloitte Digital is a unique combination of competences in the field of building strategies for business, generating creations and the use and deployment of modern technologies. This enables even the most demanding projects in the field of digital transformation, design, implementation of digital services and products.  

Salesforce Team is formed by 200 people in 8 countries with a broad range of specializations, including various technology stacks, 30 team members have over 5 years of experience with Salesforce. There is always somebody to answer your questions because this is how we learn from each other. In the office you always come across somebody with barista skills. 


Deloitte is a Global Partner of Salesforce, year by year winning the awards for most innovative projects, developing assets, and running talent initiatives, while our practitioners get MVP titles.