Ogólne informacje

Stanowisko
CRM Business Analyst/Functional Consultant I Poland I Deloitte Digital
Wymiar czasu pracy
Pełny wymiar czasu pracy
Miasto
Warszawa, Wrocław
Kraj
Polska
Dział
Consulting
Zespół
Deloitte Digital
Obszar zainteresowania
Consulting
Tryb pracy
Hybrydowy

Opis i wymagania

Who we are looking for


Are you passionate about CRM systems like Salesforce or Creatio? Do you thrive in dynamic environments and enjoy working closely with clients? Join our team and help develop innovative CRM solutions that make a real difference!

We are looking for a dedicated CRM Business Analyst/Functional Consultant with experience in CRM systems and passion for innovation.

At Deloitte Digital, you'll play a key role in client engagements and system implementations. You'll gather business requirements, create essential documentation, and configure systems like Salesforce and Creatio to meet clients' needs. Plus, you'll closely collaborate with clients, help prepare training materials for end users, and ensure everything integrates smoothly with business objectives.


Qualifications and Skills

  • Professional Experience: Minimum of 1 year of proven experience as a Business Analyst / Functional Consultant with a focus on CRM systems.
  • CRM Knowledge: Understanding of CRM platforms (e.g., Salesforce, Creatio, HubSpot) and their functionalities. Relevant certifications such as Salesforce Certified Business Analyst, Salesforce Certified Administrator is a plus.
  • Analytical Skills: Exceptional analytical and problem-solving abilities with a keen ability to translate complex business needs into clear technical requirements.
  • Documentation Proficiency: Proven expertise in creating comprehensive documentation, including functional specifications, process flows, and data models.
  • Customer Focus: Strong understanding of customer needs and a proactive approach to meeting those needs.
  • Communication: Superior communication skills to collaborate effectively with cross-functional teams and stakeholders at all levels.
  • Data Analysis: Experience in data analysis and proficiency with relevant tools (e.g., Excel, PowerPoint) is a plus.
  • Language Skills: Fluent in Polish and English (minimum B2 proficiency).
  • Project Methodology: Experience with project implementation methodologies, preferably Agile.
  • Adaptability: Demonstrated ability to adapt to evolving technologies and business needs.
  • Team Collaboration: Ability to work well within a team and contribute to a positive team environment.
  • Learning Orientation: Eagerness to continually learn and grow within the role and the broader industry.


Your future role

Requirements Gathering and Analysis:

  • Collaborate with Team Members: Engage with colleagues and stakeholders to gather and document business requirements related to CRM systems.
  • Analyze Business Processes: Conduct thorough analysis of existing business processes to identify opportunities for enhancement and optimization.

2. Solution Design and Documentation:

  • Participate in Solution Design: Contribute to the design of CRM solutions that align with business goals, adhering to best practices and industry standards.
  • Create Documentation: Develop functional specifications, process flows, user stories, test scripts and project documentation.
  • Collaborate with Development Teams: Work closely with developers to ensure the accurate implementation of CRM solutions based on documented requirements.

3. System Configuration and Testing:

  • Configure CRM Systems: Customize CRM platforms to meet business requirements.
  • Coordinate with QA Teams: Plan and execute testing scenarios, resolving any issues. Test CRM configurations to ensure functionality and quality.

4. User Training and Support:

  • Develop Training Materials: Create training materials and conduct sessions for end-users.
  • Provide Ongoing Support: Address user inquiries, troubleshoot issues, and support user adoption.

5. Continuous Improvement:

  • Stay Current: Keep up-to-date with CRM industry trends and best practices.
  • Pursue Certifications: Engage in continuous learning and professional development.

6. Support Business Development:

  • Talent Group Strategy: Assist in realizing your talent group strategy.
  • Sales Support: Aid in the sales process by preparing demos and offers, supporting solution proposals, and participating in client pitches.

What we offer
Deloitte comes to you not only with foosball, travel insurance, Multisport card, psychological care, and no dress-code, but also with Adventure Club, Wine & Paint evenings, volunteering and certification days, free access to e-learning and business platforms, Business Chemistry assessment and so much more! All of this is in addition to fair compensation, our collaborative environment, supportive company culture, professional development programs and career advancement possibilities. When you apply, ask yourself if we provide the benefits you have always dreamed of.  
Selection process

What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process:

  • Apply, followed by HR screening
  • Technical interview with Our architects
  • Meeting with Business (optional, depends on case).

Then, last thing to do will be to sign a contract with us. Deloitte is simply your best choice.


About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.


About the team

Deloitte Digital is a unique combination of competences in the field of building strategies for business, generating creative innovations and the orchestration of cutting-edge technologies. We deliver the most demanding projects in the field of digital transformation, design, implementation of digital services and products. We work globally – providing you the opportunities to work on polish and international projects.   We promote the client 360 view not only based on our expertise but also because we have an actual representation of it in our office, accessible from the 35th floor in Q22 in Warsaw.   

  

CRM Team comprised 200 individuals from 8 countries in CE with a broad range of specializations, including various technology stacks. Among these team members, 50 have accumulated over 5 years of experience working with different CRM platforms. There is always someone available to address your inquiries because this is how we mutually enhance our learning. You can walk around the floor, meet people from different teams and guilds – you can also meet someone who has the barista experience.   

·       You will be working closely on the Talent related initiatives with Aleksander Pruziński, Bogna Michalak, Joanna Komorowska, Anna Kucinska 


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