Contact Center Senior Engineer - - 14762

Ogólne informacje

Stanowisko

Contact Center Senior Engineer

Wymiar czasu pracy

Pełny wymiar czasu pracy

Miasto

Gdańsk, Katowice, Kraków, Poznań, Warszawa, Wrocław

Kraj

Polska

Dział

Consulting

Zespół

Deloitte Digital

Obszar zainteresowania

Cloud, Engineering

Tryb pracy

Hybrydowy

Opis i wymagania

Kogo szukamy

We are looking for an experienced Contact Center Senior Engineer who has:

Deep understanding of AWS Connect and Genesys Cloud, including integration with other AWS services and enterprise systems.
Minimum of two years of hands-on experience with Genesys Cloud.
Experience with multiple AWS Connect instances and Genesys Cloud architecture design, configuration, and customization.
In-depth knowledge of contact center technologies, including telephony, IVR, ACD, routing, workforce management, and reporting.
Strong understanding of cloud-based contact center solutions and architectures.
Capability to implement a wide range of changes, from standard service requests (SSRs) to custom non-standard changes.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
Bachelor's degree in computer science, information technology, or a related field.
Experience as a Contact Center Solution Engineer, with a strong focus on architectural design, implementation, and support of cloud contact center solutions.
Certifications related to contact center management, AWS Connect, or Genesys Cloud are preferred.

Twoja przyszła rola

Create high and low-level designs for contact center deployments.
Deploy contact center solutions based on AWS Connect and Genesys Cloud, leveraging multiple instances.
Design end-to-end contact center solutions incorporating best practices and industry standards to meet client needs and objectives.
Solve incidents and lead technical bridges during high-priority incidents.
Manage and design IVR flows, configure and customize contact center components such as routing strategies, queues, workspaces, and reporting to meet specific client requirements.
Create service templates for SSR implementation.
Maintain contact with vendors and positive relationships with clients.
Collaborate with clients to gather and analyze business requirements for contact center solutions.

To oferujemy

Real opportunities for growth and promotion – clear and individual career paths.
Playing a significant role on interesting, innovative, international projects.
Work in a dynamic, international business services environment.
Opportunity to develop and broaden your business acumen and technical skills.
Work in one of the world's largest consulting firms and travel all around the world.
Excellent work atmosphere where people can share their ideas freely.
Excellent training opportunities including valuable core banking certificates.
Buddy program - support of an experienced Team Member through first months of your employment.

Ścieżka rekrutacji

Apply and create your future with us!

If your resume is of interest, the recruitment process will include several stages:

1. Short online interview / short phone interview with Recruiter.

2. Technical Interview

3. Business Interview

You will receive feedback regardless of process result.

O Deloitte

Deloitte is a diversity of people, experiences, industries, and services that we offer in 150 countries around the world. It represents intellectual challenges, a strong start to your career, opportunities for continuous development, and the chance to gain valuable life experiences. You just need to take the first step—putting a period at the end of your submitted resume and then signing the employment contract. Deloitte is simply a good choice.

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