Ogólne informacje

IT Service Management Consultant / Senior Consultant for ServiceNow Team
Wymiar czasu pracy
Pełny wymiar czasu pracy
Gdańsk, Katowice, Kraków, Łódź, Poznań, Rzeszów, Szczecin, Warszawa, Wrocław
Enterprise, Technology & Performance
Obszar zainteresowania
Consulting, IT - Services
Tryb pracy

Opis i wymagania

Who we are looking for

Are you an IT Service Management professional who took part in design and implementation of IT Service Management or Service Integration processes on market leaders’ ITSM tool sets? Do you have the process owner or business analyst experience? Would you like to have a real impact on end-to-end IT Service solutioning and implementation, beginning from customer engagement, pre-sales and sales activities through design of ITSM process and tooling platform till successful transition to client operations?

If you think you are ready to take your career to the next level and do not want to limit your experience to only one stage of IT Service lifecycle

 – this is the time to join Deloitte ServiceNow team!

IT Service Management Consultant

for ServiceNow Team (Consulting)


work from one of Deloitte offices in Poland or remote (what you prefer)

Kraków / Warszawa / Wrocław / Katowice / Gdańsk / Poznań / Szczecin / Rzeszów


  • have participated in service transitions or assumed process ownership role around core ITIL processes, Service Level Mgmt., Service Asset and Configuration Mgmt.
  • worked on IT Service transformation or implementation projects and initiatives as a functional lead, business analyst or technical consultant
  • have hands-on working experience in one or more ServiceNow products and can define requirements for platform functionalities to support ITSM and business processes
  • dynamic and goal-oriented person who wants to accelerate his/her career in the area of IT Service Mgmt. and ServiceNow technology
  • familiar with Agile methodology
  • experienced in stakeholder management and workshop facilitation
  • have good presentation and excellent communication skills
  • ITIL certified – Foundation level at minimum
  • ServiceNow certifications would be an advantage
  • English: advanced level, both written and spoken
  • EU residency is required
Your future role

As IT Service Management Consultant in Deloitte you will:

  • work at leading consulting company & ServiceNow Global Elite Partner
  • be part of rapidly growing team of ServiceNow professionals combining deep business process and technology experience: IT Service Management consultants, business analysts, ServiceNow architects and developers
  • have chance to participate in interesting projects for high profile clients, global and regional sector leaders transforming their IT organizations with help of ServiceNow platform

At work you will:

  • Assist the lead or work independently in design, development and implementation of IT Service Management and Service Integration solutions on ServiceNow platform
  • Work with the clients to capture business and process requirements and translate them to technical language in form of user stories
  • Perform thorough data analysis, gather core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
  • Design trainings and onboard users to the ServiceNow platform
  • Assist the lead in pre-sales activities for prospective clients
What we offer
Selection process
About the team
ServiceNow Practice is a rapidly growing team of professionals who thanks to blend of unique knowledge and skills help clients to discover ServiceNow both from technical and functional side. We carry out digital transformation of IT services, we advise and create solutions tailored to our clients’ needs. The ServiceNow is a multi dimension platform, which offers flexible solutions and workflows to streamline IT and business processes and support the business development.

Youtube Video