Instructional Designer - - 17128

Ogólne informacje

Stanowisko

Instructional Designer

Wymiar czasu pracy

Pełny wymiar czasu pracy

Miasto

Gdańsk, Katowice, Kraków, Łódź, Poznań, Rzeszów, Szczecin, Warszawa, Wrocław

Kraj

Polska

Dział

Business Services Center (PL)

Zespół

Global Contact Center - Customer Service

Obszar zainteresowania

Design / Graphics / Content Creation

Tryb pracy

Zdalny

Opis i wymagania

Who we are looking for

Deloitte Global is seeking an experienced and passionate Academy Instructional Designer to join our Global Contact Center team. As the Academy Instructional Designer, you will be crucial in developing and delivering engaging learning experiences that empower our employees to excel and deliver exceptional service to our clients. Your expertise in adult learning theory and diverse learning styles will be crucial in crafting impactful learning journeys that drive performance and engagement.

Join us if you have:

Fluency in English (C1/C2);
Minimum of 5 years experience in the contact center industry;
Minimum of 4 years combined experience in facilitation, and/or content design;
4 year degree or equivalent professional experience;
Experience in working in international environment, multi-cultural organization;
Excellent personal and communication skills;
Good knowledge of Articulate/Storyline/Rise/Vyond;
Experience with adult learning as a facilitator or instructional designer is preferred.

Your future role

Design, develop, and update engaging and effective training curricula for adult learners in virtual, in-person, and hybrid environments;
Employ adult learning principles and cater to diverse learning styles to maximize knowledge retention and application;
Create pre-and post-assessments to measure training programs' effectiveness and identify areas for improvement;
Develop interactive activities and materials encouraging active participation and enhancing the learning experience;
Collaborate with subject matter experts across various functions to ensure training content is accurate, relevant, and aligned with business needs;
Provide guidance and support to facilitators, including conducting train-the-trainer sessions and observing live learning environments;
Analyze training data and learner feedback to measure the impact of talent development initiatives and identify opportunities for continuous improvement;
Stay abreast of emerging learning technologies and trends to incorporate innovative approaches into training design and delivery.

What we offer

Stable job in a multinational company based on an employment contract;
Working in a flexible hybrid model - partially from home and the office;
Private medical care program, life, and travel insurance;
Access to various forms of recreational and social activities (MyBenefit, Multisport, bike rental, sports teams);
Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
Friendly organizational culture (integration events, well-being, and diversity & inclusion programs);
Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Short online interview with Recruiter.

2. Interview(s) with member(s) of the team.

You will receive feedback regardless of process result.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

About the team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.