Ogólne informacje

Stanowisko
ServiceNow Business Analyst
Wymiar czasu pracy
Pełny wymiar czasu pracy
Miasto
Belgrad
Kraj
Serbia
Dział
Business Services Center (PL)
Zespół
Information Technology
Obszar zainteresowania
IT - Development, IT - Services
Tryb pracy
Hybrydowy

Opis i wymagania

Who we are looking for
  • At least 2 years of experience in digital transformation deliveries
  • Higher education degree (Bachelor or Engineer)
  • Thorough understanding of ITILv4 concepts and relationships
  • Knowledge of process modelling tools and methodologies
  • Understanding of agile and scrum methodologies
  • Strong written and verbal communication, and excellent presentation skills
  • Ability to collaborate with people from different business areas with varying degrees of technical experience
  • Knowledge of ServiceNow at least from the fulfiller/agent perspective (must have)
  • Fluent English (at least C1 on CEFR scale), communicative German
 
Nice to have:
  • Experience with one or more ServiceNow applications (ITSM, HRSD, ITOM)
  • One or more ServiceNow certificates (CSA, CIS)
  • Practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML

Your future role
  • Liaison between the internal departments and the ServiceNow team 
  • Coordinate ServiceNow enhancement process in line with Service Management and business demands
  • Capture business and user requirements and translate them into user stories
  • Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
  • Ensure requirements are understood, developed, tested, and delivered to specification
  • Represent project stakeholders throughout planning, development, and release processes
  • Support tasks related to building, designing and maintaining materials to support design decisions e.g., process maps, user journeys, focus group feedback, change communications
  • Create and maintain functional design documentation
  • Work with stakeholders to drive adoption and deliver training
  • Understand, analyze and continuously improve IT service management processes focusing on customer experience and efficiencies with use of ServiceNow

Your work relationships will be with:
  • IT and non-IT stakeholders
  • ServiceNow Product Owner, Architects, Developers and Testers
  • IT Business Process Leaders and Service Managers

What we offer
  • Comprehensive Health Insurance for inpatient and outpatient treatment,
  • International Travel Insurance for travel insurance during business and private trips abroad,
  • Employee Assistance Program (EAP) for phone consultations, covering legal, financial, and mental health advice to support you whenever needed,
  • Unrestricted access to LinkedIn Learning and Udemy courses as well as diverse training and development prospects,
  • Baby Bonus and Compassionate Support Benefit,
  • Up to 10 days of study leave per year for exam preparation, exam taking, and obtaining professional licenses,
  • Flexible working model (3 days from the office + 2 days working from home),
  • Access to the benefits platform that allows you to independently choose the benefits you want (wellness & spa, tourism, sports, culture, entertainment, interior design, furniture, technology, clothing, restaurants, etc.),
  • Celebration of important dates, such as Appreciation Day, employee birthdays, and New Year's, with gifts and celebrations
  • Possibility to get additional extraordinary Bonuses such as Referral Bonus, Sales & Cross – Sales Bonus, Bonuses for obtaining a professional license, awards for the best employees,
  • Extensive experience from working across multiple offices, including locations in Belgrade, Sarajevo, Zagreb, Ljubljana, Podgorica, Skopje, Tirana, Pristina, Sofia.

Selection process
Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Short online interview / short phone interview with Recruiter.
2. Interview/s with member/s of the team.

You will receive feedback regardless of process result.
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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