Podstawowe Informacje

Nazwa
ServiceNow Business Analyst
Wymiar czasu pracy
Pełny wymiar czasu pracy
Miasto
Rzeszów
Kraj
Polska
Dział
Business Services Center
Zespół
Information Technology

Opis i wymagania

Opis zapotrzebowania

Who we're looking for


  • 2+ years of experience in client facing consulting engagements with ServiceNow technology at its centre;
  • Excellent knowledge of at least two of the ServiceNow products: ITSM, Service Catalogue, Service Portal, Performance Analytics, Knowledge Management, ITOM, ITBM, HR;
  • Ideally formal education and certification in ServiceNow and associated business processes (ITIL);
  • Understanding of Agile SDLC methodology;
  • Good presentation skills;
  • Excellent stakeholder engagement and management skills;
  • Analytical skills and thoroughness;
  • English advanced level, both written and spoken;
  • Good communication and documentation skills;
  • Ability to travel within EMEA.

Other prerequisites:

  • ITIL;
  • Project Management;
  • MS Office.

Your future role


  • Join Deloitte’s regional team to contribute to ServiceNow implementation projects;
  • Support Project Manager in managing all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client;
  • Gather and analyze business requirements and processes;
  • Conduct and facilitate workshops with business and IT stakeholders;
  • Establish user journeys, document the requirements, and capture these into user stories to support the design and configuration of ServiceNow platform;
  • Work with the technical teams on delivery of the configurations and customizations addressing documented requirements;
  • Develop technical and business process documentation;
  • Design, develop and deliver training to customers;
  • Forge strong relationships with both the clients and project teams that will contribute to your growth and development.

What we offer


  • Good location at modern office in Rzeszów 
  • Besides regular salary, we offer: private medical healthcare, sport card etc. 
  • Work in one of the world's largest consulting firm; 
  • Real opportunities for growth and promotion;

About Deloitte


Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

Recruitment Journey


🛋️ Take part in our selection process right from the convenience of your home.

💻 In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person.