Ogólne informacje

Stanowisko
ServiceNow Business Process Analyst
Wymiar czasu pracy
Pełny wymiar czasu pracy
Miasto
Katowice, Kraków, Łódź, Poznań, Rzeszów, Szczecin, Wrocław
Kraj
Polska
Dział
Business Services Center (PL)
Zespół
Information Technology
Obszar zainteresowania
IT - Services
Tryb pracy
Hybrydowy

Opis i wymagania

Who we are looking for
  • At least 2 years of experience in digital transformation deliveries
  • Thorough understanding of ITILv4 concepts and relationships
  • Knowledge of process modelling tools and methodologies
  • Understanding of agile and scrum methodologies
  • Strong written and verbal communication, and excellent presentation skills
  • Ability to collaborate with people from different business areas with varying degrees of technical experience
  • Fluent English (at least C1 on CEFR scale)

There are also some requirements we find beneficial and are nice to have:

  • Experience with one or more ServiceNow applications (ITSM, HRSD, ITOM)
  • One or more ServiceNow certificates (CSA, CIS)
  • Practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML
Your future role
  • Liaison between the internal departments and the ServiceNow team 
  • Coordinate ServiceNow enhancement process in line with Service Management and business demands
  • Capture business and user requirements and translate them into user stories
  • Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
  • Ensure requirements are understood, developed, tested, and delivered to specification
  • Represent project stakeholders throughout planning, development, and release processes
  • Support tasks related to building, designing and maintaining materials to support design decisions e.g., process maps, user journeys, focus group feedback, change communications
  • Create and maintain functional design documentation
  • Work with stakeholders to drive adoption and deliver training
  • Understand, analyze and continuously improve IT service management processes focusing on customer experience and efficiencies with use of ServiceNow

Your work relationships will be with:

  • IT and non-IT stakeholders
  • ServiceNow Product Owner, Architects, Developers and Testers
  • IT Business Process Leaders and Service Managers
What we offer
  • Stable employment based on a contract of employment;
  • Hybrid model combining remote and office work;
  • Training program that will introduce you to your new role;
  • Buddy program - support of an experienced Team Member through first months of your employment;
  • A great place to build a professional career;
  • Internal trainings selected for soft and technical skills improvement;
  • Access to the newest online learnings (Udemy for Business, Linkedin Learning, getAbstract, Culture Navigator);
  • Attractive benefits package (including private medical care, life insurance, Multisport card, MyBenefit platform, travel insurance);
  • International working environment;
  • Being a member of the team that values good atmosphere.
Selection process
🛋️ Take part in our selection process right from the convenience of your home.

💻 In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person.