Deloitte CE

ServiceNow Team Leader / Manager  

Location: Warsaw Q22 & remotely

 About You

• You are experienced professional from large IT organization operating in Shared Services mode, either outsourced or insourced;
• You participated in service transitions, new ITSM processes implementations and assumed process ownership role around Service Level Mgmt., Configuration Management, IPC processes;
• You worked on ServiceNow transformation or implementation projects and initiatives as a functional lead, business analyst or technical consultant;
• You are dynamic and ambitious person who wants to accelerate your career in the area of IT Service Mgmt. and ServiceNow technology.

Requirements

• Experience in client facing consulting engagements with ServiceNow technology at its center;
• Deep knowledge of one of the ServiceNow modules: ITSM, ITOM, ITBM;
• Experience in IT Service Mgmt. environments either from consulting/transition or delivery organization (Change, Problem, Service Level, Major Incident, Configuration, etc.);
• Understanding of Agile SDLC methodology;
• Good presentation skills;
• Excellent stakeholder engagement and management skills;
• Analytical skills and thoroughness;
• English advanced level, both written and spoken;
• Ideally formal education and certification in ServiceNow modules and associated business processes (ITIL, Prince2, PMP);
• Good communication and documentation skills.

What we offer