Všeobecné informácie

Pozícia
Service Desk Specialist with Italian
Typ pracovného úväzku
Plný úväzok
Mesto
Gdansk, Katowice, Krakov, Lodž, Poznaň, Rzeszow, Szczecin, Varšava, Wroclaw
Krajina
Poľsko
Oddelenie
Business Services Center (PL)
Tím
Global Contact Center - Customer Service
Oblasť záujmu
Customer Experience & User Experience, Customer Service, IT - Services
Spôsob práce
Práca iba z domu

Popis práce a požiadavky

Who we are looking for
Italian speakers - we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude!

Join us if you have:
  • Previous Customer Service within IT experience;
  • Excellent Italian verbal and written communication skills - minimum C1 level;
  • Very good English verbal and written communication skills - minimum B2 level;
  • Good command of MS Office; 
  • Excellent communication skills;
  • Attention to detail and team-working skills;
  • Interest into Technology;
  • Ability to work shifts (8-19).
Any specific education is not required – each application will be evaluated individually;
Your future role
  • Delivering high-quality standard customer service;
  • Remote support for Deloitte’s employees regarding technical issues;
  • Contact with clients via incoming phone calls, self-service tickets and chats
  • Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
  • Cooperation with IT specialist team to deal with more complex issues;
  • Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
  • Grow and develop yourself – through the creation of individual developmental plans and with the support of peers;
  • Take ownership and manage problems to their successful resolutions.
What we offer
  • Stable job in a multinational company based on an employment contract;
  • Working in a flexible hybrid model - partially from home and the office;
  • Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
  • Structured onboarding process and Buddy program for new joiners;
  • Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
  • Attractive benefits:

Selection process
Apply and create your future with us!
 
If your resume is of interest to us, the recruitment will consist of several stages:
1. Online interview interview with Recruiter and team Members. 
2. Language check.

You will receive feedback regardless of process result.
About Deloitte
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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