ServiceNow Business Analyst - - 15983

Všeobecné informácie

Pozícia

ServiceNow Business Analyst

Typ pracovného úväzku

Plný úväzok

Mesto

Sarajevo

Krajina

Bosna a Hercegovina

Oddelenie

Business Services Center (PL)

Tím

Information Technology

Oblasť záujmu

IT - Development, IT - Services

Spôsob práce

Čiastočná práca z domu

Popis práce a požiadavky

Who we are looking for

Higher education degree (Bachelor’s or Engineering);
at least two years of experience in digital transformation deliveries;
thorough understanding of ITILv4 concepts and relationships;
knowledge of process modelling tools and methodologies;
understanding of Agile and Scrum methodologies;
strong written and verbal communication skills, and excellent presentation skills;
ability to collaborate with people from different business areas with varying degrees of technical experience;
knowledge of ServiceNow, at least from the fulfiller/agent perspective (must have);
fluent in English (at least C1 on the CEFR scale).

Nice to have:

experience with one or more ServiceNow applications (ITSM, HRSD, SPM, ITOM);
one or more ServiceNow certificates (CSA, CIS, CAD);
practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML;
communicative in German (B1).

Your future role

act as a liaison between internal departments and the ServiceNow team;
coordinate the ServiceNow enhancement process in line with Service Management and business demands;
capture business and user requirements and translate them into user stories;
own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements;
ensure requirements are understood, developed, tested, and delivered to specification;
represent project stakeholders throughout planning, development, and release processes;
support tasks related to building, designing, and maintaining materials to support design decisions, e.g., process maps, user journeys, focus group feedback, and change communications;
create and maintain functional design documentation;
work with stakeholders to drive adoption and deliver training;
understand, analyze, and continuously improve IT service management processes, focusing on customer experience and efficiencies with the use of ServiceNow.

Your work relationships will be with:

IT and non-IT stakeholders.
ServiceNow Product Owner, Architects, Developers, and Testers.
IT Business Process Leaders and Service Managers.

What we offer

Stable job in a multinational company based on an employment contract;
Working in a flexible hybrid model - partially from home and the office;
Private medical care program, life, and travel insurance;
Access to various forms of recreational and social activities (MyBenefit, Multisport)
Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker;
Friendly organizational culture (integration events, well-being, and diversity & inclusion programs);
Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning).

Selection process

Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Short online interview with Recruiter.

2. Interviews with members of the team.

You will receive feedback regardless of process result.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences. What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

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