Obecné informace

Pozice
IT Helpdesk Support (Junior) Specialist
Pracovní poměr
Plný pracovní úvazek
Město
Bělehrad
Země
Srbsko
Oddělení
Enabling Services
Tým
Information Technology
Oblast zájmu
IT - Services
Způsob práce
Hybridní model

Popis a požadavky

Who we are looking for

As a (Junior) IT Helpdesk Support Specialist, you will be the first point of contact for all IT-related inquiries and issues in the Belgrade office and across the region. You will work closely with the IT team to ensure that our employees have the tools and support they need to succeed.



  • For the Junior IT Support Specialist role, we welcome candidates with little or no professional experience who are eager to learn and grow
  • For the IT Support Specialist role, we expect candidates to have up to 3 years of relevant experience
  • Technical education in IT
  • Great communication skills, both written and verbal English language proficiency
  • Basic knowledge of computer hardware, software, and networking principles
  • Familiarity with operating systems (Windows, macOS) and office productivity tools (e.g., Microsoft Office Suite)
  • Professional customer-oriented skills (experience in ServiceDesk/HelpDesk will be an asset)
  • Strong problem-solving skills with keen attention to detail
  • Ability to collaborate effectively in a team
  • Skill in managing stress in high-pressure situations
  • A positive, customer-oriented attitude
  • Strong organizational and time management skills
  • Ability to work in a fast-paced, team-oriented environment
  • Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous

Your future role
  • Provide first-level support for hardware, software, and network-related issues
  • Respond to support tickets, emails, and phone inquiries promptly
  • Troubleshoot and resolve technical issues for employees, ensuring minimal downtime
  • Assist with software installations, updates, and configuration of workstations
  • Set up and configure new equipment, including laptops and mobile devices
  • Maintain documentation of common technical issues and resolutions
  • Escalates the issues to the 2nd/3rd line of support (internal or external), if the case, records the solutions, workarounds and the steps taken to solve the issue in the recording service and notifies the user when it is solved
  • Participate in IT projects and assist with any special technical requirements as needed
  • Providing high-quality customer service via remote tools.
  • Identifying possible Major Outages and working on their early prevention
  • Ensure company policies, procedures, and processes are adhered to consistently


What we offer
  • Comprehensive Health Insurance for inpatient and outpatient treatment
  • International Travel Insurance for travel insurance during business and private trips abroad,
  • Employee Assistance Program (EAP) for phone consultations, covering legal, financial, and mental health advice to support you whenever needed,
  • Unrestricted access to LinkedIn Learning and Udemy courses, as well as diverse training and development prospects,
  • Baby Bonus and Compassionate Support Benefit,
  • Up to 10 days of study leave per year for exam preparation, exam taking, and obtaining professional licenses.
  • Flexible working model (3 days from the office + 2 days working from home),
  • Access to the benefits platform that allows you to independently choose the benefits you want (wellness & spa, tourism, sports, culture, entertainment, interior design, furniture, technology, clothing, restaurants, etc.),
  • Celebration of important dates, such as Appreciation Day, employee birthdays, and New Year's, with gifts and celebrations
  • Possibility to get additional extraordinary Bonuses such as Referral Bonus, Sales & Cross–Sales Bonus, Bonuses for obtaining a professional license, awards for the best employees
About Deloitte
Deloitte provides audit, consulting, tax, legal and financial advisory services to public and private clients spanning multiple industries. In 150 countries Deloitte brings world-class capabilities and deep local expertise to help clients succeed wherever they operate.
More than 410,000 Deloitte's professionals are dedicated to strengthening corporate responsibility, diversity, building public trust, and making a positive impact in their communities.
Deloitte in Central Europe spans 18 countries and operates as one cohesive entity with almost 8,000 people. Our integration allows us to coordinate regionally and deliver locally, adding value to our services and allowing them to be performed in the most efficient manner. We have experience in providing cross-business and cross-industry services to different types of clients including major local and international companies.

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