General Information

Position
Internship in IT Service Management
Work arrangement
Zkrácený pracovní úvazek
City
Katovice, Krakov, Řešov
Country
Polsko
Department
Business Services Center (PL)
Team
Information Technology (IT)
Area of interest
IT - Development, IT - Services
Way of work
Hybridní model

Description & Requirements

Who we are looking for
At Deloitte Central Europe, we are looking for students or recent graduates to join our IT team as interns. In this role, you will gain practical experience in IT service management while supporting the delivery of services used across the organization.
This is a great opportunity to apply your academic knowledge in a real business environment and learn from experienced professionals.


This role is ideal for you if you:
  • Are eager to learn and develop their knowledge of modern technologies;
  • Are passionate about growing professionally within a global organization;
  • Want to contribute to meaningful projects that create real impact;
  • Enjoy working collaboratively in diverse teams across different functions and locations;
  • Are motivated to develop your career in a global organization.
What you bring:
  • Positive, proactive attitude and willingness to learn;
  • Strong customer-focused mindset and sense of responsibility;
  • Problem-solving and analytical thinking skills;
  • Good communication and teamwork skills;
  • Fluency in English (written and spoken).
Your future role
You will support the team in day-to-day IT service management activities, including:

Service Management Support
  • Assist in monitoring IT services to ensure they meet agreed service levels;
  • Support incident, problem, and service request management processes
Release Management Support
  • Help plan and coordinate software releases, updates, and patches;
  • Support testing and validation activities before deployment;
  • Assist in ensuring smooth deployments with minimal disruption;
  • Maintain documentation related to releases;
  • Help communicate changes and updates to stakeholders and users;
Change Management Support
  • Assist in managing changes in a controlled and structured way;
  • Support coordination and communication between teams during change implementation;
Continuous Improvement
  • Support initiatives to improve service quality and operational efficiency;
  • Help analyze service performance and identify improvement opportunities;

Stakeholder Support
  • Assist in maintaining relationships with internal stakeholders;
  • Support preparation of reports and updates on service performance;
  • Collaborate with internal teams and external vendors.
What we offer
  • Paid internship; 
  • Possibility of continuation of your career at Deloitte with employment contract after the internship;
  • Structured onboarding process that will allow you to smoothly adapt to your new role;
  • Internal trainings opportunities that will develop your soft and technical skill;
  • Opportunity to learn from experienced professionals;
  • Work in a team with a great atmosphere;
  • Attractive benefits:
Selection process
Apply and create your future with us!

If your resume is of interest to us, the recruitment will consist of several stages:

1. Short online interview / short phone interview with Recruiter.
2. Interview/s with member/s of the team.

You will receive feedback regardless of process result.

#LI-KP1

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