Deloitte CE

🚀 Kickstart Your IT Career with Deloitte!

Position: Amazon Connect Business Analyst trainee

Program: Amazon Connect CCaaS AI LAB – IT Trainee Path

📍 Location:  Poland (hybrid, partially on site in Warsaw)

Are you interested in bridging the gap between business and technology? Eager to start your career in business analysis and learn how digital solutions support real business needs? Curious about modern platforms and the future of IT consulting?

We are launching an intensive 3-week Cloud Contact Center AI LAB focused on building next-generation cloud contact centers based on Amazon Connect.

This program is designed for analytical profiles – students, graduates, and early-career professionals interested in business analysis, process design, and digital customer experience transformation. The best participants will be offered long-term employment after completing the Cloud Contact Center AI LAB.

What you’ll learn:

Starting April 13th, our experts will guide you through:

• Working in real-world IT projects
• Designing apps built on Amazon Connect
• Learning how business requirements are translated into scalable cloud-based contact center solutions, working closely with technical teams and solution architects

·       understanding how AI-driven features reshape customer journeys and operational models in modern CCaaS environments.

⏳ Lab Duration: 3 weeks

📆 Dates: April 13 – April 30, 2026

📍 Format: Online (opening and closing sessions in-person in Warsaw)

💼 Time Commitment: Part-time (up to 50% of a full-time equivalent)

💰 Compensation: Paid training + certification of completion

🎯 Who will thrive in this role:

• Student or graduate in Business, Economics, Information Technology, Engineering, or related field,
• Strong analytical and structured thinking skills
• Interest in process design, customer journeys, and digital transformation
• Basic understanding of IT systems, integrations, or cloud concepts is an advantage
• Very good English communication skills

Bonus Points if you’re familiar with:

·       Experience with contact center environments or CCaaS platforms is a plus but not required.

🎓 What you’ll get:

LAB will give you an excellent opportunity to:

• Gain practical experience in modern CCaaS and digital customer experience design
• Learn how business analysis connects with cloud technologies and AI
• Work with experienced architects, developers, and consultants
• Participate in real-life project simulations
• Join Deloitte as a full-time employee after successful completion