Deloitte CE

We are seeking an experience OTC Team Leader to lead day-to-day cash collection, dispute  and cash apps operations, coach and performance-manage a team, and ensure consistent, policy-compliant resolutions that protect cash and revenue. This role requires advanced understanding of end-to-end finance processes, controls, and policies, along with strong stakeholder management to handle escalations and provide performance visibility to leadership. The ideal candidate drives process improvements, manages service levels, and builds a high-performing team through structured training and quality assurance.

• 4-6 years of experience in finance customer service. Experience in order-to-cash operations, or related finance leadership roles is a preferred.
•  Advanced understanding of finance processes, controls, policies, and how upstream issues (billing, pricing, delivery, master data) create disputes.
• Proven ability to lead, coach, and manage team performance, including QA, workload balancing, and development planning.
• Strong ability to manage escalations, influence cross-functional partners, and communicate performance and risks to leadership.
• Experience driving improvements, managing SLAs, and implementing standardized best practices.
• Strong ERP and dispute tool proficiency; advanced Excel and reporting capabilities.
• Proficiency in English (C1) is required. Fluency in additional languages as required to support our global customer base is highly desirable.

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits.